334804330-7-30-2024-10-CC-CMAZ-D7YVDP-20240809162104

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804330
Report Date: 07/30/2024
Date Signed: 07/30/2024 10:29:41 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2024 and conducted by Evaluator Sumayya Habeebulla

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240625165529

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804330
ADMINISTRATOR:	THERESA SALLEY		FACILITY TYPE:	840
ADDRESS:	11961 PERRIS BLVD		TELEPHONE:	(951) 243-6558
CITY:	MORENO VALLEY	STATE: CA	ZIP CODE:	92557
CAPACITY:	42	CENSUS: 15	DATE:	07/30/2024
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Theresa Salley		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

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- Lack of Supervision

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sumayya Habeebulla arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 06/25/24. LPA met with Director Theresa Salley and discussed the above allegation.

On 06/27/24 LPA Habeebulla conducted interviews with 3 staff members including the facility director and 2 children. On 07/30/29 LPA interviewed one child. Along with the interviews, the investigation revealed that:

See LIC 9099C for continuation.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240625165529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804330
	VISIT DATE: 07/30/2024

NARRATIVE

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The allegation is that inappropriate messages are being sent from personal devices due to a lack of supervision. Interviews revealed that the school age children are allowed to use their personal devices during quiet time which lasts for approximately for 2-2.5 hours, but the facility does not encourage them to share. It was revealed that a group of 4 children were at a table watching C3 play a game on their device, and this is when one of the children made an inappropriate comment in the group, which was overheard by the other children sitting at the table. Facility staff revealed they did not hear any statements from C3 or any other children during that period although there were staff present in the classroom. Interviews further revealed that the staff in the classroom usually sit at the teacher’s table during the time children are using their devices and occasionally walk around to ensure the children are not watching anything inappropriate.

As per the documents and pictures obtained during this investigation, it was revealed that a text message was recorded of someone making an inappropriate comment and this message was sent out once the device was connected to its Wi-Fi. Staff was not aware of the conversations or discussions made within the group or anytime during the usage of the device. The incident was brought to the attention of the facility by a parent. After interviews were conducted with appropriate parties, LPA was not able to verify that the staff were adequately supervising the children during usage of their personal devices.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1 - 101229 Responsibility for Providing Care and Supervision, are being cited on the attached LIC 9099D.

An exit interview was conducted with facility director Ms. Theresa Salley, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 10-CC-20240625165529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804330
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/30/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/14/2024 Section Cited CCR 101229	1 2 3 4 5 6 7	(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, .... Supervision shall include visual observation.	1 2 3 4 5 6 7	Facility Director agrees to create a plan of correction and submit a letter to the department explaining the steps that will be taken by the facility to ensure proper supervision is provided to the children when present at the facility.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on the interviews it was revealed that the staff are not actively supervising the children during the use of electronic devices. Based on interviews and observations, >>>	8 9 10 11 12 13 14	LPA determined that the Facility violated Responsibility for Providing Care and Supervision which poses an immediate health and safety risk to the children in care.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024

LIC9099 (FAS) - (06/04)

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