334804332-5-8-2025-09-CC-AROS-DGXTR8-20250523145704

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804332
Report Date: 05/08/2025
Date Signed: 05/08/2025 08:57:41 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2025 and conducted by Evaluator Samuel Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250313094009

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804332
ADMINISTRATOR:	BRANDIE RUBALCABA		FACILITY TYPE:	850
ADDRESS:	5445 CANYON CREST DRIVE		TELEPHONE:	(951) 683-1626
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92507
CAPACITY:	96	CENSUS: 14	DATE:	05/08/2025
		UNANNOUNCED	TIME BEGAN:	07:15 AM
MET WITH:	Director Brandie Rubalcaba		TIME COMPLETED:	09:15 AM

ALLEGATION(S):

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Personal Rights - Staff hit day care child in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Site Supervisor/Director Brandie Rubalcaba. LPA toured the facility and took a census. LPA met with Site Supervisor/Director Brandie Rubalcaba to further discuss the complaint/allegation. Previously, on 3/17/2025, an inspection was conducted regarding the complaint by LPA Diep on that visit, interviews were conducted, and facility files were reviewed. After the initial inspection, LPA Lopez took over the investigation, conducted additional interviews, and obtained reports that were not previously available.

The following was alleged: A teacher hit a child on the head and the leg

The Licensing Program Analysts (LPAs) Samuel Lopez and Tiffanie Diep investigated the above allegations and gathered the following information: In reviewing the KinderCare Handbook section titled, Positive guidance, the following is stated: We take a proactive and preventive approach to guidance that reinforces appropriate behaviors rather than focusing on inappropriate behaviors.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Samuel Lopez	TELEPHONE: (951) 897-2482
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250313094009

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804332
	VISIT DATE: 05/08/2025

NARRATIVE

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To do this, our teachers are trained to use various techniques including redirection, praise, and distraction.
Examples of previous incidents/experiences with children and how they were addressed/resolved were described. Child(ren) climbing on classroom furniture, hitting other children, and throwing toys or other items in the classroom, are some previous issues that the staff/teachers have dealt with. In these situations, staff/teachers have discussed safety in the classroom, safe hands to not hurt their friends/classmates, and redirection by providing the option of a toy or activity. Other, more serious incidents, not described, that the facility has experienced have resulted in contacting parent/legal guardians and child(ren) being picked up early from care.

As part of Positive guidance, praise is verbally given followed by the option of choosing an item from the classrooms’ treasure box which is filled with toys, stickers, playdough, and other items for children to place with.

It also states: In accordance with our (KinderCare) policy and licensing regulations, our staff never uses corporal punishment.

Additionally, in conducting interviews with pertinent sources, obtaining documentation, and observations made, corroboration with the alleged was not obtained. Instead, there were conflicting statements regarding whether the alleged occurred.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Site Supervisor/Director Brandie Rubalcaba.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Samuel Lopez	TELEPHONE: (951) 897-2482
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

LIC9099 (FAS) - (06/04)

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