334804332-7-29-2021-09-CC-KWIS-C6DTU8-20210830150152

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804332
Report Date: 07/29/2021
Date Signed: 07/29/2021 10:15:51 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2021 and conducted by Evaluator Taadhimeka Zeigler

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210623164525

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804332
ADMINISTRATOR:	RUBALCABA,BRANDIE		FACILITY TYPE:	850
ADDRESS:	5445 CANYON CREST		TELEPHONE:	(951) 683-1626
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92507
CAPACITY:	96	CENSUS: 52	DATE:	07/29/2021
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Brandie Rubalcaba		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Teacher pulled child aggressively by the arm in the presence of daycare children/parents

INVESTIGATION FINDINGS:

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On date and time listed, Licensing Program Analysts (LPAs) Taadhimeka Zeigler and Justin Giese arrived at the facility to complete a complaint investigation into the above allegation. LPAs met with Director, Brandie Rubalcaba. LPAs discussed the purpose of the visit. The facility was toured and the census was taken.

During the investigation, LPA Zeigler reviewed facility documentation and conducted interviews with children and staff who are pertinent to this investigation. It was alleged that a teacher pulled child aggressively by the arm.

Interviews revealed conflicting information regarding the allegation that a teacher pulled a child agressively by the arm. Staff #1 denies pulling the child agressively or with malicious intent by the arm, however, admitts to taking child #1 by the wrist and guiding the child out of the sun.
Con't on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20210623164525

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804332
	VISIT DATE: 07/29/2021

NARRATIVE

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Child #1 confirms that staff #1 took child by the wrist, however, child #1 denies being pulled or hurt by staff #1.

Based on the information obtained during this investigation, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies are being cited at this time. An exit interview was conducted, appeal rights were issued and discussed, and a copy of this report and a Notice of Site was provided to the Director.

This report must be available to the public for three years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Taadhimeka Zeigler	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021

LIC9099 (FAS) - (06/04)

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