334804412-12-9-2020-09-CC-AROS-BWKTJG-20201223134618

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804412
Report Date: 12/09/2020
Date Signed: 12/09/2020 02:47:07 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2020 and conducted by Evaluator Samuel Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200724164509

FACILITY NAME:	COOLEY FAMILY CHILD CARE		FACILITY NUMBER:	334804412
ADMINISTRATOR:	COOLEY, BETTY		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(951) 785-8428
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92503
CAPACITY:	14	CENSUS: 11	DATE:	12/09/2020
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Betty Cooley		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Personal Rights: Licensee handled daycare child in a rough manner

INVESTIGATION FINDINGS:

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***Please note: Due to COVID-19, a tele-inspection is being conducted in lieu of an in-person/physical inspection***

On 12/9/2020 Licensing Program Analysts (LPAs) Samuel Lopez and Corey Hall contacted Licensee Betty Cooley, via FaceTime, to conclude the investigation concerning the above allegation. LPA Lopez requested to take a virtual tour of the facility in order to obtain a census. Previously, on 7/30/2020, LPA Lopez informed Betty about the allegation and purpose of the tele-visit/inspection. On that day, LPA Lopez also requested facility files and conducted phone interviews.

The following was alleged: Licensee spanked daycare child on their bottom

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegation and the following was gathered: In the course of the investigation it was learned that a child was sleeping in a bedroom, located on the first floor of the home.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Samuel Lopez	TELEPHONE: (951) 897-2482
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200724164509

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: COOLEY FAMILY CHILD CARE	FACILITY NUMBER: 334804412
	VISIT DATE: 12/09/2020

NARRATIVE

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The child was being placed in the bedroom due to not being able to sleep and for disrupting other children, that were trying to nap, in the daycare room. On one occasion, the child was overheard screaming and crying, while in the room with the licensee. The licensee was observed having her hand over the back side of the child, but not in motion to spank the child. Also gathered was that the licensee is the only person responsible for handling the discipline at the facility. Disciplining consists of talking to the children, encouraging them to apologize for any wrongdoing, redirection, and finally sitting down to reflect on what they have done. The licensee denied ever using physical contact to discipline children, including spanking.

Although the allegation regarding Personal Rights may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was held, and a copy of this report was sent, via email, to Betty Cooley.

***This report was sent via email on 12/9/2020. Betty has agreed to reply or to acknowledge that she has received it, via read receipt. This will serve as Betty’s signature***

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Samuel Lopez	TELEPHONE: (951) 897-2482
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2020

LIC9099 (FAS) - (06/04)

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