334804412-3-11-2021-09-CC-AROS-BZ5V9C-20210315161407

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804412
Report Date: 03/11/2021
Date Signed: 03/11/2021 04:05:47 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2020 and conducted by Evaluator Andrea Taylor

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20201215123801

FACILITY NAME:	COOLEY FAMILY CHILD CARE		FACILITY NUMBER:	334804412
ADMINISTRATOR:	COOLEY, BETTY		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(951) 785-8428
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92503
CAPACITY:	14	CENSUS: 6	DATE:	03/11/2021
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Betty Cooley-Licensee		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Facility staff failed to report an incident

INVESTIGATION FINDINGS:

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On 3/11/2021 Licensing Program Analyst (LPA) Andrea Taylor contacted Licensee Betty Cooley, via FaceTime, to conclude the investigation concerning the above allegation. LPA Taylor requested to take a virtual tour of the facility in order to obtain a census.

There were 6 preschool children present. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Previously, on 12/22/2020, LPA Taylor informed Betty Cooley about the allegation and purpose of the tele-visit/inspection. On that day LPA Taylor requested a current children’s roster and personnel information.

During today’s inspection LPA Taylor explained the complaint allegation and delivered the finding of the investigation to the Licensee.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Andrea Taylor	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20201215123801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: COOLEY FAMILY CHILD CARE	FACILITY NUMBER: 334804412
	VISIT DATE: 03/11/2021

NARRATIVE

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Licensing Program Analyst (LPA) Andrea Taylor investigated the above allegation and the following was gathered:

On one occasion, a child was overheard screaming and crying, while in the master bedroom with the licensee. The licensee was observed having her hand over the back side of the child, but not in motion. Disciplining consists of talking to the children, encouraging them to apologize for any wrongdoing, redirection, time out for the younger children. Sitting down to reflect on what they have done and writing sentences for the older children. The licensee denied ever using physical contact to discipline children, including spanking.

Licensee and staff are aware of reporting requirements as discussed with LPA during the investigation.

LPA Taylor interviewed persons pertinent to the investigation. LPA was unable to interview child due to age and verbal skills. Due to conflicting information from what was reported and interviews, the LPA was unable to determine definitively if an incident occurred and if staff should have reported an incident.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days.
The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Andrea Taylor	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2021

LIC9099 (FAS) - (06/04)

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