<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804442
Report Date: 07/31/2024
Date Signed: 08/22/2024 01:46:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2024 and conducted by Evaluator Courtnee Peebles
COMPLAINT CONTROL NUMBER: 10-CC-20240731085754
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804442
ADMINISTRATOR:FLORES, BLANCAFACILITY TYPE:
840
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:42CENSUS: DATE:
07/31/2024
UNANNOUNCEDTIME BEGAN:
09:12 AM
MET WITH:Blanca FloresTIME COMPLETED:
09:13 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure day care children are safely transported.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 31, 2024, at 09:12 AM, Licensing Program Analyst (LPA), Courtnee Peebles delivered the findings to director Blanca Flores for complaint 10-CC-20240731085754. During the investigation LPA conducted confidential interviews with three staff (D), (S1), (S2), and obtained documents pertinent to the investigation.

On June 28, 2024, a complaint was received, with allegation stating, Staff does not ensure day care children are safely transported specifically that staff were buckling multiple children into one seatbelt and that staff transported children in their personal vehicle without a driver’s license, or insurance. Based on observations all staff have a valid driver’s license and insurance on file. Interviews revealed that they had heard that staff buckle multiple children into one seatbelt but had not observed that happening. Additional interviews revealed that when transporting children they are present counting the children that get on the bus to ensure there are not more than nine children are the bus at one time and only using one seatbelt.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240731085754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804442
VISIT DATE: 07/31/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It was also revealed this allegation was brought to the attention of management and it was investigated and not observed to have happened.

Based on interviews and record review, LPA is unable to corroborate the allegations that staff do not ensure day care children are safely transported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to Director Blanca Flores. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2