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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334806580
Report Date: 08/02/2024
Date Signed: 08/02/2024 02:18:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2024 and conducted by Evaluator Lorena Valenzuela
COMPLAINT CONTROL NUMBER: 10-CC-20240604160230
FACILITY NAME:BORJA FAMILY CHILD CAREFACILITY NUMBER:
334806580
ADMINISTRATOR:BORJA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 398-2667
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 7DATE:
08/02/2024
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Maria BorjaTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee handles day care children in an inappropriate manner
Licensee pinched day care child in care
INVESTIGATION FINDINGS:
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On August 2, 2024, Licensing Program Analyst (LPA) Lorena Valenzuela conducted an unannounced visit and met with Licensee, Maria Borja to deliver the findings of the above allegations.
On June 16, 2024, LPA Lorena Valenzuela conducted a health and safety inspection of the facility and copies of children’s roster, and other facility documents were obtained. Interviews were conducted with licensee, two assistants, and one child.
On June 4, 2024, the Department received information licensee handles day care children in an inappropriate manner and licensee pinched day care child in care. It was reported when children disobeyed license would pinch them or change their “diapers aggressively”.
Regarding the allegation, licensee handles day care children in an inappropriate manner, interviews revealed although licensee does not change diapers often, but when she does, she is not aggressive or handles children in care in an inappropriate manner. Witness interviews revealed the assistants in the day care home will change most of the children that require diaper changes.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240604160230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BORJA FAMILY CHILD CARE
FACILITY NUMBER: 334806580
VISIT DATE: 08/02/2024
NARRATIVE
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Regarding the allegation licensee pinched day care child in care, confidential interviews revealed licensee does not use corporal punishment as a form of discipline. Additional interviews conducted revealed the licensee will talk to the children or place the children on timeout if they misbehave. Licensee denied she has pinched any children in care.
Based on interviews and records review, the allegations that licensee handles day care children in an inappropriate manner and licensee pinched day care child in care, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time.

A copy of this report, appeal rights and Notice of Site Visit were provided to licensee, Maria Borja. The Notice of Site Visit was posted by the licensee prior to LPA leaving the facility and the licensee was reminded this notice must be posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2