334808264-3-24-2021-09-CC-KWIS-BZTS5V-20210406133455

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334808264
Report Date: 03/24/2021
Date Signed: 03/24/2021 11:32:15 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2021 and conducted by Evaluator Laura Landeros

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210309152810

FACILITY NAME:	BERMUDA DUNES LEARNING CENTER		FACILITY NUMBER:	334808264
ADMINISTRATOR:	CLARK, GAYLE		FACILITY TYPE:	840
ADDRESS:	42115 YUCCA LANE		TELEPHONE:	(760) 772-7127
CITY:	BERMUDA DUNES	STATE: CA	ZIP CODE:	92203
CAPACITY:	60	CENSUS: 44	DATE:	03/24/2021
		ANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Gayle Clark, Director		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Classroom operating out of ratio

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst’s (LPAs) Laura Landeros-Mejorado and Taadhimeka Haynes-Zeigler conducted a tele-inspection with Director Gayle Clark to deliver the findings of this complaint which was initiated March 16, 2021. LPAs met with Director, Gayle Clark via Microsoft Teams, there were 44 children in care. It was alleged a classroom was operating out of ratio.

During the investigation, LPAs made observations, reviewed pertinent documentation, and conducted interviews with facility staff. It was alleged that underage volunteers were assisting teachers in the classroom and were counted in the ratio.

Regarding the allegation that the facility is operating out of ratio, during the initial visit on March 16, 2021, and during today's visit, LPAs observed the appropriate teacher to child ratio. Out of the eight staff that were interviewed, six of the staff reported that the facility is never out of ratio.
See LIC9099C for the remainder of the report>>>>>>>>>>>>>

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Landeros	TELEPHONE: (951) 529-1579
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20210309152810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BERMUDA DUNES LEARNING CENTER	FACILITY NUMBER: 334808264
	VISIT DATE: 03/24/2021

NARRATIVE

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In the event that any teacher will exceed the ratio of one to fourteen a qualified assistant who works in the front office is called in for support. It was also disclosed during interviews that the volunteers/interns are not being counted in the ratio and are being used to assist the children with their Zoom calls. A review of the facility attendance and sign in sheets from March 2021 shows that the facility has maintained ratio. Due to conflicting information, LPAs are not able to corroborate the allegation.

Based on observation, interviews conducted, the review of pertinent documentation, and conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

LPAs provided the Director with a copy of this report and notice of site visit via email with an electronic “read receipt”. LPAs asked the Director to acknowledge receipt of the email. The electronic read receipt of the emailed report acknowledges receipt of this report and notice of site visit.

No deficiencies cited at this time. LPAs advised the Director the notice of site visit must be posted in a prominent location for the next 30 days.

A copy of this report must be made available for the next three years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Landeros	TELEPHONE: (951) 529-1579
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021

LIC9099 (FAS) - (06/04)

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