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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334808839
Report Date: 10/03/2024
Date Signed: 10/03/2024 04:09:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2024 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240926163308
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334808839
ADMINISTRATOR:IVAMAE HANEYFACILITY TYPE:
850
ADDRESS:1655 HIDDEN VALLEY PARKWAYTELEPHONE:
(951) 898-5677
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:102CENSUS: 71DATE:
10/03/2024
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Ivamae Haney, DirectorTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff is operating the facility out of ratio
INVESTIGATION FINDINGS:
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On October 3, 2024, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to initiate and deliver findings for a complaint inspection regarding the above allegation. During the investigation records were reviewed and interviews were conducted with pertinent parties. LPA toured the facility and took census.

On September 26, 2024 a complaint was received alleging the facility is operating out of ratio. It was noted on September 26, 2024 the facility had two staff providing Care & Supervision for 45 students, two staff providing Care & Supervision for 27 children and one staff providing Care & Supervision to 22 children in separate classrooms. During interviews with pertinent parties, it was disclosed the facility is short staffed and operates out of ratio on an average of three to five days a week. Majority of the time when the facility is out of ratio it is in the mornings but not limited to the mornings.

Cont-LIC 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240926163308
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334808839
VISIT DATE: 10/03/2024
NARRATIVE
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Pertinent parties expressed they are “tired, frustrated, and exhausted.” It was also disclosed Management is aware of the staff being out of ratio but a permanent solution has not been provided. The Director stated, “Teachers have recently quit, and we have the teachers calling out left and right. When I am aware of a teacher being out of ratio I try my best to get to them as soon as I can.”

Based on records review, interviews conducted and documentation collected, it was confirmed the facility was out of compliance. Therefore, the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

See LIC 9099-D for the deficiencies cited.

LPA informed Licensee, that this report dated 10-3-2024 documents one Type A citations. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the safety of children in care. Also, LPA informed the Licensee, to provide an Acknowledgement of Receipt of Licensing Report (LIC 9224), that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed LIC 9224 must be placed in the child's file for verification.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.



Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Ivamae Haney, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20240926163308
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334808839
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/04/2024
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

Based on the interview and record review, the
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revealed that the facility does operate out of ratio. Additional documentation received shows Management was made aware.

The Director understands the ratios for preschool is 1:12. Director agrees to submit a plan on how the facility will remain in
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Licensee did not meet the above regulation which poses an immediate safety risk to the children in care. During interviews it was disclosed the facility operates out of ratio for periods ranging from 10-25 mins about three to five days a week. On the Child Supervision Records provided by the facility
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compliance with the regulations. The plan should include appropriate staffing and ratios. If addtional staff are used from outside of this location in the month of October to remain in compliance the timesheets for those staff members will be due 10-31-24.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
LIC9099 (FAS) - (06/04)
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