334808839-6-30-2025-09-CC-ANOE-DKHUV9-20250813155447

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334808839
Report Date: 06/30/2025
Date Signed: 06/30/2025 04:26:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2025 and conducted by Evaluator Susan Brewer

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250529164008

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334808839
ADMINISTRATOR:	IVAMAE HANEY		FACILITY TYPE:	850
ADDRESS:	1655 HIDDEN VALLEY PARKWAY		TELEPHONE:	(951) 898-5677
CITY:	CORONA	STATE: CA	ZIP CODE:	92879
CAPACITY:	102	CENSUS: 49	DATE:	06/30/2025
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Ivamae Haney, Director		TIME COMPLETED:	04:35 PM

ALLEGATION(S):

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Facility staff handle children in a rough manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Susan Brewer made an unannounced visit to the facility for the purpose of continuing a complaint investigation regarding the above allegation and to deliver findings. The LPA was greeted by Director Ivamae Haney and granted entry to tour the facility inside and out. The LPA took a census of 49 preschool children, supervised by 5 staff.

On 06/04/2025 the LPA Susan Brewer met with Director Ivamae Haney, to initiate a complaint investigation regarding a personal rights allegation. During the investigation, the LPA Made observations, reviewed and obtained facility records and interviewed parties pertinent to the allegation. On today's date, the LPA met with the Director Ivamae Haney made observations.

See LIC9099C Pg. 2, Unsubstantiated

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250529164008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334808839
	VISIT DATE: 06/30/2025

NARRATIVE

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LIC9099C Pg. 2, Unsubstantiated: It was alleged that facility staff handle children in a rough manner, when a subject staff was observed grabbing daycare children by the arms while entering a classroom and grabbing a subject child by the wrists roughly as a form of discipline on 05/28/2025. The LPA conducted a review of records, made observations and conducted interviews with pertinent parties relevant to the investigation which revealed the following: Pertinent parties interviewed did not corroborate the allegation and denied a staff pulls daycare children by the arms or that a subject staff grabbed a subject child by the wrists.

On 06/02/2025 the agency director Ivamae Haney, self reported the incident by phone and followed up with a written report, submitted to the department. On 06/04/2025 the LPA initiated the investigation. Iinterviews with pertinent parties stated a staff was observed assisting children into the classroom by holding children’s hands, at which time a subject staff was in the process of preventing a subject child from falling to the ground. The parties denied any rough handling of children. In addition, the LPA interviewed additional potential witnesses present on the date and during the time frame of the alleged incident. All parties interviewed denied witnessing a subject staff or other staff rough handle the children.

During the investigation, it was determined that the reporting party was not a direct witness to the incident. The LPA was denied approval to interview a pertinent party said to be involved in the incident. In addition, another potential witness relevant to the investigation did not respond to the LPA's attempt to interview, regarding the allegation.

During the investigation the LPA did not observe of violations of staff caring and supervising children. The agency followed Title 22 Regulation's Reporting Requirements by self-reporting the incident on 06/02/2025. Based on LPA observations, review of records, inability to interview other pertinent parties and conflicting statements obtained during the investigation, the allegation is determined to be unsubstantiated.

Although the allegations that facility staff handle children in a rough manner may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No citations issued. No Civil Penalties Issued.
Exit interview was conducted and a copy of this report was provided to Director Ivamae Haney.
A notice of site visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025

LIC9099 (FAS) - (06/04)

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