334808839-9-11-2023-09-CC-GSEA-CVNJYC-20230914072743

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334808839
Report Date: 09/11/2023
Date Signed: 09/11/2023 03:24:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2023 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230721164037

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334808839
ADMINISTRATOR:	IVAMAE HANEY		FACILITY TYPE:	850
ADDRESS:	1655 HIDDEN VALLEY PARKWAY		TELEPHONE:	(951) 898-5677
CITY:	CORONA	STATE: CA	ZIP CODE:	92879
CAPACITY:	102	CENSUS: 42	DATE:	09/11/2023
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Ivamae Haney, Director		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Day care child sustained multiple unexplained injuries while in care

INVESTIGATION FINDINGS:

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On September 11, 2023, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to conclude the investigation and deliver findings regarding the above allegations. LPA conducted a tour of the facility, inside & outside, and obtained a census.

On July 21, 2023, a complaint was received alleging a day care child sustained multiple unexplained injuries while in care. It was alleged, the child received three unexplained injuries while in care between March 2023 and July 2023.

LPA conducted interviews with all pertinent parties and collected documentation. In March 2023, there were two incidents where the child sustained injuries and the child received medical treatment for their injuries. Both incidents were documented by staff and staff immediately notified the child’s Authorized Representative by telephone call. Incident reports were also provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse Jones	TELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230721164037

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334808839
	VISIT DATE: 09/11/2023

NARRATIVE

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In July 2023, it was alleged the child sustained another injury while in care. Staff stated they never witnessed any incident involving the child which resulted in an injury. Staff stated when they were made aware of the allegation, the facility conducted an internal investigation, and did not determine there was an incident where the child sustained an injury. During interviews with all pertinent parties, there was a two-day time lapse from when the alleged injury occurred to when it was reported to the facility, and the child never received medical treatment.

Due to conflicting statements given during interviews with pertinent parties and the time frame of when the alleged injury occurred from when the facility was notified, the Department is unable to determine if the injury in July occurred while in care.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Director, Ivamae Haney.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse Jones	TELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2023

LIC9099 (FAS) - (06/04)

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