334808840-11-1-2023-09-CC-GSEA-CXMM76-20231116082100

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334808840
Report Date: 11/01/2023
Date Signed: 11/01/2023 02:47:16 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2023 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230901144025

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334808840
ADMINISTRATOR:	IVAMAE HANEY		FACILITY TYPE:	840
ADDRESS:	1655 HIDDEN VALLEY PARKWAY		TELEPHONE:	(951) 898-5677
CITY:	CORONA	STATE: CA	ZIP CODE:	92879
CAPACITY:	28	CENSUS:	DATE:	11/01/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Ivamae Haney, Director		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff did not drive a vehicle in a safe manner while transporting children in care

INVESTIGATION FINDINGS:

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On November 1, 2023 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to conclude the investigation regarding the above allegations. During the investigation, LPAs toured the facility, interviewed pertinent parties, and collected documentation.

On September 1, 2023, a complaint was received alleging staff did not drive a vehicle in a safe manner while transporting children in care. It was noted staff was observed swerving and talking on a cell phone with children in the vehicle. During the investigation, interviews were conducted with all pertinent parties and records were reviewed, which included bus schedules.

Information and documentation collected during the course of the investigation revealed that a staff member did have his/her cell phone in their possession while operating a vehicle. However, the phone was being used to ensure that all children were picked up because this was a new route for the Driver and to notify Director that all children were in route to the facility.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse Jones	TELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230901144025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334808840
	VISIT DATE: 11/01/2023

NARRATIVE

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Upon receiving the concern from an anonymous citizen, the facility acted quickly by interviewing staff who admitted to having a phone in his/her possession but ensured the Director is was not being using for personal use. The facility provided training on the importance of the children’s safety during transportation and the applicable driving laws.

Based on staff's own admission, it was confirmed that the facility was out of compliance. Therefore, the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

See LIC 9099-D for the deficiencies cited.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Ivamae Haney, Director.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse Jones	TELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20230901144025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334808840
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/01/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 11/01/2023 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights. Each child shall be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by: Licensee did not meet the Personal Rights regulation which poses a potential	1 2 3 4 5 6 7	A copy of the training was provided during the inspection. POC cleared during inspection
	8 9 10 11 12 13 14	Based on the staff’s admission, the Health, Safety & Personal Rights risk to the children in care. There were children on the bus, however, no children were immediately affected, and the facility took necessary steps by training staff to ensure this does not happen again.	8 9 10 11 12 13 14
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse Jones	TELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2023

LIC9099 (FAS) - (06/04)

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