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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 08/04/2023
Date Signed: 08/04/2023 11:55:45 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Alaina Wilburn
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230605171529
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 54DATE:
08/04/2023
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Tara MartinezTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Facility was out of ratio.
Facility staff are not qualified.
Facility staff inappropriately spoke to day care children.
INVESTIGATION FINDINGS:
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At 11:20AM on August 4, 2023, Licensing Program Analyst (LPA) Alaina Wilburn conducted an unannounced complaint visit. LPA met with Director Tara Martinez, to deliver the findings on the above stated allegation.

The investigation consisted of interviews with Director, Preschool Teachers and Aides, review of personnel & facility records and observation of classrooms.

The investigation revealed the following: On 06/06/2023, complaint allegations were received by Community Care Licensing (CCL) office that facility was out of ratio, facility staff are not qualified, and facility staff inappropriately spoke to day care children. It was reported that on several occasions, the facility has operated out of ratio in the classrooms due to staff shortages and unqualified staff. In interviews, LPA discovered this has been an on-going issue for several months due to various issues. The teacher aides in the facility do not have any ECE or Child Development units, nor are they currently enrolled in courses.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Alaina WilburnTELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Alaina Wilburn
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230605171529

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 54DATE:
08/04/2023
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Tara MartinezTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Facility staff did not provide day care children appropriate sleeping equipment.
Facility staff inappropriately handled day care children in a rough manner.
Uncleared adult working at the facility.
Facility staff did not accurately maintain children's records.
INVESTIGATION FINDINGS:
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At 11:20AM on August 4, 2023, Licensing Program Analyst (LPA) Alaina Wilburn conducted an unannounced complaint visit. LPA met with Director Tara Martinez, to deliver the findings on the above stated allegation.

The investigation consisted of interviews with the Director, Preschool Teachers and Aides, review of personnel & facility records and observation of classrooms.

The investigation revealed the following: On 06/06/2023, complaint allegations were received by Community Care Licensing (CCL) office that facility staff did not provide day care children appropriate sleeping equipment, facility staff inappropriately handled day care children in a rough manner, an uncleared adult is working at the facility and facility staff did not accurately maintain children's records. During interviews, some staff stated their classroom has sufficient cots, and some staff stated sometimes they do not have enough in their room when the census is high, but they will call around to other classrooms to borrow cots. There was an instance where the sofa cushion from a classroom was used in lieu of a cot, which LPA observed the
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Alaina WilburnTELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20230605171529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 08/04/2023
NARRATIVE
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cushion to be at least 3/4 of inch and have a vinyl covering. The Director advised there was a period where they were short on cots due to replacing older, worn-out cots and ordering more and a back order for the shipping of new ones. Staff #1 (S1) denies ever touching any day care children or handling them in a rough manner. Staff who have worked with S1 deny observing staff inappropriately or roughly handle any children. LPA checked the CCLD background clearance system and confirmed all staff in the facility have been fingerprint cleared. Multiple staff reported the allergy list in each classroom is not updated in a timely manner or as frequently as necessary. Per the Director the me children’s records contain the required information and are current.

Based on interviews conducted and record review, the allegations that facility staff did not provide day care children appropriate sleeping equipment, facility staff inappropriately handled day care children in a rough manner, an uncleared adult was working at the facility and facility staff did not accurately maintain children's records, may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED at this time.

Exit interview conducted. A copy of this report and appeal rights were discussed and provided to the Director Tara Martinez on this date.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Alaina WilburnTELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20230605171529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 08/04/2023
NARRATIVE
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During two separate visits (05/04/23 & 06/08/23) by LPAs, the facility was out of compliance with ratio and teacher aide's qualifications and deficiencies were issued as a result. Seven out of seven staff interviewed corroborated stated that Staff #1 does yell and/or talk inappropriately to children. Staff #1 denies yelling at children but admitted that she does talk loud and it may be misconstrued.

Based on records reviewed and LPAs interviews, the preponderance of evidence standard has been met and the allegations that facility was out of ratio, facility staff are not qualified, and facility staff spoke inappropriately to day care children are found to be SUBSTANTIATED. The facility is being cited in accordance with Title 22 Child Care Center Regulations, Division 12, Chapter 1, Section 101216.3(b)(1): Teacher-Child Ratio, 101216.2(d)(1)(2)(3): Teacher Aide and Qualifications and Duties and 101223(a)(3): Personal Rights. This poses a potential risk to the health, safety, or personal rights to the children in care. See LIC 9099D for cited deficiencies.

Per instructions from management, LPA Wilburn will not be issuing deficiencies for Sections 101216.3(b)(1): Teacher-Child Ratio and 101216.2(d)(1)(2)(3): Teacher Aide and Qualifications and Duties, due to the facility recently receiving deficiencies under these two sections on 06/08/23.

Exit interview conducted. A copy of this report and appeal rights were discussed and provided to Director Tara Martinez on this date.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Alaina WilburnTELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20230605171529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/04/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/18/2023
Section Cited
CCR
101223(a)(3)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ..... or toileting; or withholding of shelter, clothing, medication..
The requirement is not met as evidenced by:
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Director Martinez advised Staff #1 will complete Professionalism training which includes Teacher/Child interaction and also Adult interaction. Once completed, Director will submit proof. Also, Staff is no longer in the classroom and reassigned to Cook.
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During the course of the investigation, it was revealed in interviews that Staff #1 does yell and speak to children inappropriately, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Alaina WilburnTELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5