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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 12/17/2021
Date Signed: 12/24/2021 07:09:25 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2021 and conducted by Evaluator Nasha King
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20211021141624
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 14DATE:
12/17/2021
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Lanetta Woods, Assistant DirectorTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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***THIS IS AN AMENDED REPORT - THIS REPORT IS PUBLIC***

During course of investigation, LPA King conducted multiple tours of the facility, including, but not limited to; all classrooms, including the Infant Center, Pre-School, and School-Age children. The investigation revealed that a staff member, specifically a Teacher’s Aide (TA), was left alone to supervisor up to twenty-four (24) napping children. It was during this time that the TA would relieve the teachers for their lunches, however, there was always a teacher in close proximity to assist the TA if assistance was needed while the children were napping. After further interviews were conducted, and staff records reviewed, LPA noted that the facility would maintain sufficient staff on site, however, there were two Teachers in the Pre-K classroom that did not have proof of teacher qualifications on file to indicate that they were qualified teachers and would therefore place the facility out of ratio. Based on the information gathered, the allegation that the facility was out of ratio, is SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Nasha KingTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20211021141624
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 12/17/2021
NARRATIVE
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See LIC9102 for Technical Violations noted. A notice of site visit was given and must remain posted for 30 days.

Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Assistant Director, Lanetta Woods, and a copy was provided.

Appeal rights were discussed and provided during the exit interview.
SUPERVISOR'S NAME: Lya JohnsonTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Carlos MartinezTELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2