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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809082
Report Date: 07/26/2023
Date Signed: 07/26/2023 12:21:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2023 and conducted by Evaluator Jessica M Rubio
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230629095314
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809082
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
840
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:28CENSUS: 19DATE:
07/26/2023
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Director Tara MartinezTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff prohibiting parent from entering the childcare.
INVESTIGATION FINDINGS:
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On July 26, 2023 at 11:25 am, Licensing Program Analyst (LPA) Jessica Rubio arrived unannounced to Kindercare Learning Center, (CCC) and met with Director (AD) Tara Martinez, to deliver the finding for the complaint investigation regarding the allegation listed above. On July 7, 2023 at 12:40 pm, LPA Rubio initiated the investigation and conducted a tour and census of the facility. During the investigation, LPA conducted confidential interviews with Director, four staff (S1-S5) and two children (C1 and C2). LPA also reviewed records pertinent to the investigation.

On June 29, 2023, a complaint was received alleging staff prohibiting parent from entering the childcare; specifically, staff prohibiting parent (P1) from the building to drop off their children, C1 and C2. Based on record review, C1 and C2 attended the facility since 2021 and P1’s information was on C1 and C2’s enrollment information. Interviews revealed that P1 and the other parent (P2) shared custody of C1 and C2. Interviews revealed that for several months, P1 was not participating in pick up or drop off at the CCC, however, P1 began dropping off the children again on June 26, 2023.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 255-4093
LICENSING EVALUATOR NAME: Jessica M RubioTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 10-CC-20230629095314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809082
VISIT DATE: 07/26/2023
NARRATIVE
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Shortly after that day, P1 was verbally told by AD that P1 was not allowed to pick up or drop off P1’s children, however, no court/custody orders were in place nor was there documentation of any order on file that denied P1 parental rights.

Record review revealed that on June 28, 2023, AD also sent a text message to staff stating that P1 was not allowed in the building for any reason, to drop off or pick up and should be turned away. Additional record review revealed on June 29, 2023, AD also sent an email correspondence to P1 stating that P1 would not be allowed in the building for pick up or drop off. The interview with AD, revealed that AD put this restriction in to place due to P1’s conduct and past incidents with staff. However, AD had no documentation of any such incidents, nor had Community Care Licensing been made aware of any unusual incidents involving P1 or any staff and/or children. Interviews did reveal that P1’s demeanor was confrontational and P1 made accusations regarding staff and the treatment of C1 and C2, however, at no point was P1 threatening to staff or children. Further interviews revealed that there was a time, when P1 went into the facility to drop C1 and C2 off and P1 was stopped by staff in the lobby area and P1 was told P1 was unable to be there. Additionally, at that time a staff member escorted C1 and C2 back to their classroom due to P1 not being allowed. Interviews further revealed that parents normally pass the lobby area and escort their own children to their classrooms, however, on this day, P1 was not allowed.

Based on confidential interviews and record review, the preponderance of evidence standard has been met and the allegation staff prohibiting P1 from entering the childcare are substantiated. The facility is being cited for Title 22 Regulations Section 101218.1 (b)(1). See LIC 9099-D for cited deficiencies. An exit interview was conducted, appeal rights discussed and given to the licensee along with a copy of this report was provided to Director Tara Martinez. A notice of site visit was also provided and must remain posted for 30 days.

SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 255-4093
LICENSING EVALUATOR NAME: Jessica M RubioTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 10-CC-20230629095314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809082
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/09/2023
Section Cited
CCR
101218.1(b)(1)
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(b) ...the licensee shall inform each child's parent or authorized representative of his/her rights that include, but are not limited to, the following: (1) To enter and inspect the child care center in accordance with Health and Safety Code Section 1596.857. This requirement was not met as evidenced by:
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Director stated P1's children are no longer enrolled and Director will submit a plan of action to ensure proper procedures are conducted.
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Based on staff prohibiting P1 from normally entering the facility to drop of C1 and C2 which poses a potential, health, safety, or personal risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 255-4093
LICENSING EVALUATOR NAME: Jessica M RubioTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2023 and conducted by Evaluator Jessica M Rubio
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230629095314

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809082
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
840
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:28CENSUS: 19DATE:
07/26/2023
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Director Tara MartinezTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff did not ensure that day care child received their snack.
INVESTIGATION FINDINGS:
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On July 26, 2023 at 11:25 am, Licensing Program Analyst (LPA), Jessica Rubio arrived announced to Kindercare Learning Center (CCC) and met with Director Tara Martinez to deliver the investigative finding regarding the allegation listed above. On July 6, 2023 at 12:40 pm, LPA opened the investigation at the CCC and conducted a census. During the investigation, LPA also conducted interviews with Director, five staff (S1-S5) and two children (C1 and C2).

On June 29, 2023, Community Care Licensing (CCL) received a complaint alleging staff did not ensure that day care child received their snack; specifically, that S1 did not ensure C1 received snack. Interviews revealed that there was an incident prior to snack where S1 spoke to C1 regarding talking when C1 should not be talking. Shortly after that, S1 dismissed children for snack, including C1 and C1 did not get up or respond. C1 remained seated and did not reply to S1 when S1 spoke to C1. One interview revealed that S1 stated C1 could get up for snack when C1 was ready, while another interview revealed S1 said C1 could not get snack until C1 talked to S1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 255-4093
LICENSING EVALUATOR NAME: Jessica M RubioTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 10-CC-20230629095314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809082
VISIT DATE: 07/26/2023
NARRATIVE
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One interview further revealed C1 did not get a snack that day because C1 did not want to talk to S1 and C1 was picked up shortly after the incident. Other interviews revealed C1 did get snack that day. Interviews further revealed that normally snack is set up and children are dismissed to get their own snack.

Based on conflicting statements, the allegation that S1 did not ensure that C1 received their snack may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated. An exit interview was conducted and a copy of this report and appeal rights were discussed and provided to Director Tara Martinez. A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 255-4093
LICENSING EVALUATOR NAME: Jessica M RubioTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 7