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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809082
Report Date: 10/11/2023
Date Signed: 10/11/2023 01:50:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2023 and conducted by Evaluator Lorena Valenzuela
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230921160257
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809082
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
840
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:28CENSUS: 0DATE:
10/11/2023
UNANNOUNCEDTIME BEGAN:
12:31 PM
MET WITH:Andrea CumpenTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff made day care children clean facility vehicle
INVESTIGATION FINDINGS:
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On October 11, 2023, Licensing Program Analyst's (LPA's) Lorena Valenzuela and Cindy Hamilton conducted an unannounced inspection at Kindercare Learning Center and met with Assistant Director Andrea Cumpen. The purpose of the inspection was to deliver the findings on the above stated allegation. The investigation included an inspection of the facility and review of documents on 09/26/2023 and 09/29/2023. In addition, LPA Valenzuela interviewed Assistant Director, Director, seven staff, eight children and two parents.

On September 21, 2023, Community Care Licensing (CCL) received information that facility staff made day care children clean the facility vehicle. It was reported there were staff and several children washing the facility vehicle in the facility’s parking lot, which the facility shares with a retail business.
Witness interviews conducted revealed in July 2023, the facility staff had the school age class wash the outside of the facility bus, in addition to having children help clean and sweep inside of the vehicle. Interviews conducted revealed, as part of water play, the Director asked facility staff to have the children wash the vehicle and provided supplies, such as bucket with soap and water, rags and water hose.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena ValenzuelaTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20230921160257
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809082
VISIT DATE: 10/11/2023
NARRATIVE
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Witness statements revealed most children would not want to wash the facility vehicle again and would prefer to participate in another water play activity.
Additional interviews revealed parents were not notified ahead of time that their children would be participating in this type of water play activity. Confidential interviews revealed, children were not given the choice whether to participate or not and they saw the activity as a chore and preferred not to wash the facility vehicle.
Based on interviews and records review, the preponderance of evidence standard has been met, and the allegation facility staff made day care children clean facility vehicle is substantiated. The facility is cited under Title 22, Section 101223 (a) Personal Rights. See deficiency report for citation cited.
An exit interview was conducted, and a copy of this report, LIC 9099-D, and appeal rights was provided to Andrea Cumpen, Assistant Director.
The Notice of Site Visit was provided, the licensee was reminded this notice must be posted for 30 days.
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena ValenzuelaTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20230921160257
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809082
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/11/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/27/2023
Section Cited
CCR
101223(a)
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101223 (a) Personal Rights
The licensee shall ensure that each child is accorded the following personal rights:

This requirement was not met as evidence by:
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Assistant Director Andrea Cumpen agrees to submit a written statement to the Department in regards to how the facility will proceed in the future in regard to activities that are not conducted within the facility grounds.
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Based on interviews and records review, facility staff made children wash the facility vehicle on one occasion in July 2023. This poses a potential health, safety or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Deborah MullenTELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena ValenzuelaTELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3