334809551-3-21-2025-10-CC-DMUN-DFESNB-20250404140117

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334809551
Report Date: 03/21/2025
Date Signed: 03/21/2025 09:33:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Jesse Gardner

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250221123425

FACILITY NAME:	MARTHA'S VILLAGE & KITCHEN		FACILITY NUMBER:	334809551
ADMINISTRATOR:	ROSA VERDUZCO		FACILITY TYPE:	830
ADDRESS:	83-791 DATE AVENUE		TELEPHONE:	(760) 347-4741
CITY:	INDIO	STATE: CA	ZIP CODE:	92201
CAPACITY:	23	CENSUS: 7	DATE:	03/21/2025
		UNANNOUNCED	TIME BEGAN:	08:36 AM
MET WITH:	Director Rosa Verduzco		TIME COMPLETED:	09:48 AM

ALLEGATION(S):

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Licensee does not ensure that facility is maintained at a comfortable temperature for infants
Licensee maintains facility in disrepair

INVESTIGATION FINDINGS:

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On 03/21/2025 at approximately 08:36 AM, Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent visit to deliver the findings of the above allegations. LPA met with Director Rosa Verduzco and informed them on the purpose of this visit. During this investigation LPA made observations, conducted interviews with the Director, staff, and parents and obtained supportive documentation for review to assist with determining the findings for the above noted allegations. The following was determined.

It was alleged that the licensee does not ensure that the facility maintains a comfortable temperature for the infants, and that it is always hot.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 03/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250221123425

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: MARTHA'S VILLAGE & KITCHEN	FACILITY NUMBER: 334809551
	VISIT DATE: 03/21/2025

NARRATIVE

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Specifically, it was alleged that on 2/20/2025, the facility was so hot that the infants were red, and sweaty while they slept. 3 of 3 staff interviews relayed that on 2/20/2025, when the Air Conditioning (A/C) went down, the heater turned on, and immediately caused the infant classroom to become warm. On that day, maintenance was contacted, and within an hour, the air had returned to a comfortable temperature. While the facility was being repaired, the infants were moved to another classroom that was empty and staff were there to supervise. A staff who directly supervises the infants relayed that on 2/20/2025, the infants were not red, sweaty, or sweating while they slept. They were provided water, and staff contacted parents for pickup. 2 of 3 parents were interviewed and relayed that on 2/20/2025, their child was picked up and did not appear to be sweaty, hot, or in any other form of distress.

It was alleged that the licensee maintains a state of disrepair regarding the A/C. Specifically, it was alleged that the A/C has been in a constant state of disrepair since May 2024. 5 of 5 staff interviewed agreed that within the last 6 months, the AC has had problems about 3 times. These issues have been mostly recent due to a water tower that feeds directly to the infant classroom needing replacement or repair. Repair receipts provided by facility management revealed since May 2024 there were 4 repair requests made on 8/8/24, 9/7/24, 1/31/25, and 2/20/25. Maintenance staff (M1) interview revealed the system has been down approximately 4-5 times since May, 2024 and due to these outages, the facility will be rebuilding the water tower that supplies the A/C. M1 stated during the outages, the repair hadn’t taken more than 1 hour to complete before the unit was up and running again.

Thus, due to conflicting information obtained through interviews with the Director, staff, and additional witnesses, and a review of evidence obtained, the allegation is Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was reviewed with and provided along with a copy of the LIC811 (confidential names list), and Appeal Rights. A notice of site visit was also provided and must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 03/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025

LIC9099 (FAS) - (06/04)

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