334811528-1-15-2021-09-CC-KWIS-BYR55P-20210302183927

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334811528
Report Date: 01/15/2021
Date Signed: 01/15/2021 10:32:46 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2020 and conducted by Evaluator Sharleen Robinson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20201202163958

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334811528
ADMINISTRATOR:	PATRICIA MACIEL		FACILITY TYPE:	850
ADDRESS:	7897 MISSION GROVE PARKWAY		TELEPHONE:	(951) 789-4762
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92508
CAPACITY:	88	CENSUS: 21	DATE:	01/15/2021
		ANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Patricia Maciel, Director		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights: Daycare child was bit by another child in care resulting in an injury.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Due to COVID-19, Licensing Program Analyst (LPA) Sharleen Robinson conducted a Tele-inspection with Director, Patricia Maciel to deliver findings of this complaint, that was initiated December 7, 2020. LPA met with Director, Patricia Maciel via FaceTime. Per the Director there were 21 children in care. It was alleged that a Daycare child was bit by another child in care resulting in an injury.

During the investigation, LPA Robinson made virtual observations of the facility, reviewed numerous documents, conducted interviews with relevant individuals pertinent to this investigation. It was alleged that on or about November 30, 2020 while a child was in care at the facility; the child was bitten by another child on the left side of their face, their skin was broken.

During staff interviews, it was indicated that on or about the above date, a child was bitten on the left side of their face by another child. Staff observed the child being bitten but could not get to the children in time to prevent the bite. See LIC9099C for the remainder of the report>>>>>>>

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 09-CC-20201202163958

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334811528
	VISIT DATE: 01/15/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Staff immediately physically separated the children, talked to and verbally redirected the children (biter) behaviors, provided first aid to the child who was bitten. Staff notified children’s representatives. As an extra precaution on or about December 1, 2020, the director discussed intervention and or alternative placement of the child who was the biter, if the biting persisted.

LPA Robinson observed an incident report dated November 30, 2020, the incident report outline how a child was bitten by another child in care at the facility. LPA learned the facility’s policy regarding biting is as follows; “…children who bite are separated from the group and the child who has been injured is provided first aid. Staff assist children with the social learning process by supplying language in redirecting behavior and working with the parents of the biter. Children who are persistent biters who cannot be successfully redirected or intercepted, are required by the facility to return home for the remainder of the day, in order to protect other children in care. Staff provide incident reports to children's parents. A conference was held with the parent to discuss intervention at home and or possible alternative placement.” According to information obtained, the facility took appropriate actions in addressing the biting incident.

LPA learned despite the child being bitten by another child, the child likes going to the facility and has not expressed any fear surrounding the child or the facility. The biting incident was observed by staff, although unfortunately staff were unable to prevent the bite due to the speed of the “biter”, and finally the biting incident was prompted by age appropriate behavior and or lack of language skills. Medical attention was not required for the bite, as the skin was observed not to be broken. Thus, based on interviews, documentation obtained, and LPA’s virtual observations, although the incident occurred; there is not enough evidence that supports a personal rights violation was established from the child’s perspective.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove a personal rights violation occurred, therefore the allegation is UNSUBSTANTIATED.

LPA Robinson provided the Director with a copy of this report and notice of site visit via email with an electronic “read receipt”. LPA asked the Director to acknowledge receipt of the email. The electronic read receipt of the emailed report acknowledges receipt of this report and notice of site visit. A copy of this report and notice of site visit was emailed to the Director during this Tele-inspection on January 15, 2021. No deficiencies cited at this time. Director advised the notice of site visit must be posted in a prominent location for the next 30 days.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2