334817943-5-24-2023-09-CC-AROS-CTNMMH-20230712094355

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817943
Report Date: 05/24/2023
Date Signed: 05/24/2023 02:12:52 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2023 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230412114902

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	334817943
ADMINISTRATOR:	SHERRI MORGAN		FACILITY TYPE:	840
ADDRESS:	1214 MAGNOLIA AVE. #101		TELEPHONE:	(951) 736-5267
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	70	CENSUS: 0	DATE:	05/24/2023
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Joelle Courtney		TIME COMPLETED:	02:25 PM

ALLEGATION(S):

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Record Keeping

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Claudia Caywood and Licensing Program Manager (LPM) Aaron Ross conducted a subsequent complaint investigation to deliver final findings. A 10-day inspection was initiated by LPA Caywood on 04/13/2023. LPA met with current Site Director, Joelle Courtney, toured facility and census was taken. The following was discussed with Director:

Allegation: Facility does not have a sign in sheet for children in care. The allegation states that between04/10/2023 - 4/12/2023 the facilities entire network went down for unknown reasons leaving parents unable to sign in and out at drop off, view video footage of their children throughout the day, or call the facility if necessary. It was stated all forms of communication at the facility were down for a total of 3 days. Interviews with facility staff revealed their system was down, however, authorized representatives were able to sign in electronically which was confirmed to be true, however, not all parents were doing so when LPA compared records of face-to-face classroom rosters to records of authorized parent electronic sign ins. (Cont. on 9099C)

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4800
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230412114902

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817943
	VISIT DATE: 05/24/2023

NARRATIVE

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According to Provider Information Notification (PIN) 18.03.1-CCP “child care facilities that migrate to electronic data sharing must maintain compliance with the applicable Health and Safety Code and Title 22 requirements for recordkeeping. For best practice purposes, facilities should have a plan in place on how the records would be backed up, and how they would be made available in the event of a power failure or disaster.”

Based on LPAs observations, interviews and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12), are being cited on the attached LIC9099D.

An exit interview was conducted, and a copy of this report was provided to current, Site Director, Joelle Courtney.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4800
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230412114902

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 334817943
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/24/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/24/2023 Section Cited CCR 101229.1(b)	1 2 3 4 5 6 7	Sign In and Sign Out: The person who brings the child to, and removes the child from, the center shall sign the child in/out. This requirement is not met as evidenced by: The facility failed to obtain sign in/out signatures from authorized representatives.	1 2 3 4 5 6 7	The Director agrees to submit a written plan by 06/02/2023 insuring the Department how the facility will comply with Title 22 regulations in cases where the electronic sign in/out system is unavailable.
	8 9 10 11 12 13 14	This poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4800
LICENSING EVALUATOR NAME: Claudia Caywood	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

LIC9099 (FAS) - (06/04)

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