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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334818384
Report Date: 05/09/2025
Date Signed: 05/09/2025 12:34:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250402083857
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334818384
ADMINISTRATOR:ALMANZA, MELISSAFACILITY TYPE:
850
ADDRESS:23785 WASHINGTON AVETELEPHONE:
(951) 304-3033
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:120CENSUS: 88DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Melissa AlmanzaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff leave day care child in soiled clothing while in care.
INVESTIGATION FINDINGS:
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On May 9, 2025, at 11:45 AM, Licensing Program Analyst (LPA) Courtnee Peebles met with Director Melissa Almanza to deliver the final investigative findings regarding the allegation that staff left a daycare child in soiled clothing while in care. As part of the investigation, LPA conducted interviews with four staff members and reviewed relevant documentation.

On April 2, 2025, Community Care Licensing (CCL) received a complaint alleging that Child #1 (C1) was repeatedly picked up from the facility in urine-soiled clothing and that staff were unaware the child had soiled themselves. During interviews, three out of four staff members confirmed that C1 had been sent home on multiple occasions in soiled clothing. In response to these incidents, the facility implemented a new toileting policy requiring staff to ask children every 30 minutes if they need to use the restroom and to escort them to the restroom at least every 60 minutes.

Based on the interviews and observations conducted, the evidence supports the allegation. Therefore,
Substantiated
Estimated Days of Completion: 37
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250402083857
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334818384
VISIT DATE: 05/09/2025
NARRATIVE
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the allegation that staff left a daycare child in soiled clothing while in care is deemed substantiated.

An exit interview was conducted, and copies of this report, the LIC 9099-D, and appeal rights were provided to Director Melissa Almanza. A Notice of Site Visit was issued and must remain posted at the facility for 30 days.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20250402083857
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334818384
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/23/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

This requirement was not met as evidenced by;
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Director stated they have began the procedure of asking potty training children if they have to use the restroom and checkding underwear every 30 minutes and ensuring they are encouraged to go every hour.
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Based on 3 of 4 interviews C1 has been sent home in soiled clothing on multiple occasions. One one occasion C1 was brought back to the facility after being picked up to show evidence of C1 being soiled.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250402083857

FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334818384
ADMINISTRATOR:ALMANZA, MELISSAFACILITY TYPE:
850
ADDRESS:23785 WASHINGTON AVETELEPHONE:
(951) 304-3033
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:118CENSUS: 88DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Melissa AlmanzaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff do not ensure that day care child's toileting needs are being met while in care.
Staff do not ensure that day care child's clothing needs are being met while in care.
INVESTIGATION FINDINGS:
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On May 7, 2025, at 11:45 AM, Licensing Program Analyst (LPA) Courtnee Peebles met with Director Melissa Almanza to deliver the final investigative findings regarding allegations that staff were not meeting a daycare child’s toileting and clothing needs while in care. As part of the investigation, LPA conducted interviews with four staff members and reviewed relevant documentation.

On April 2, 2025, Community Care Licensing (CCL) received a complaint alleging that Child #1 (C1) was not being taken to the restroom in a timely manner and had been sent home without underwear after soiling themselves while in care. According to the facility’s handbook, staff are required to change and clean children immediately when their clothing becomes soiled. All four staff members interviewes confirmed that C1 is in a classroom with several children who are potty training and may occasionally have accidents. Parents of children in this age group are expected to provide extra clothing, and the facility also maintains a supply of donated emergency clothing for such situations.
Unsubstantiated
Estimated Days of Completion: 37
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME:
FACILITY NUMBER:
VISIT DATE: 05/09/2025
NARRATIVE
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Although the incident may have occurred, there is insufficient evidence to conclusively support or disprove the allegations. Therefore, the allegations are determined to be unsubstantiated.

An exit interview was conducted, and the report was reviewed with Director Melissa Almanza. Appeal rights were discussed and provided. A Notice of Site Visit was issued and must remain posted at the facility for 30 days.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5