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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334818410
Report Date: 05/11/2022
Date Signed: 05/11/2022 02:24:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2022 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220411172529
FACILITY NAME:KEY FAMILY CHILD CAREFACILITY NUMBER:
334818410
ADMINISTRATOR:KEY, KARENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 924-8350
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:14CENSUS: 4DATE:
05/11/2022
UNANNOUNCEDTIME BEGAN:
02:04 PM
MET WITH:Karen Key TIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Facility not following mask mandate
Staff yelled at day-care children.
INVESTIGATION FINDINGS:
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On May 11, 2022 at 2:04 PM, Licensing Program Analyst (LPA) Anastasia Flores met with Karen Key to deliver the findings of the above allegations. On April 15 2022 at 11:17 AM, LPA conducted an inspection of the facility and no immediately health and safety issues were observed. Copies of the child care roster and letter from Riverside County Office of Education (RCOE) was obtained. LPA conducted interviews with licensee (S1), and three confidential adult interviews.
On April 11, 2022 this agency received allegations that the licensee was not following the mask mandate earlier in the year and the staff yelled at the day care children. It was reported that licensee did not require the children or the assistant to wear the masks during the state mandate. Other confidential interviews disclosed that licensee offered the masks to the children in care while the mandate was enforced. Interview with S1 denied that the mask mandate was not enforced while the children were in her care. It was reported that S1 and her daughter yelled at the children while in care. Interview with licensee admitted to raising her voice with the children in care, but not in a negative manner.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Anastasia FloresTELEPHONE: (951) 533-2031
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20220411172529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KEY FAMILY CHILD CARE
FACILITY NUMBER: 334818410
VISIT DATE: 05/11/2022
NARRATIVE
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 Other confidential interviews revealed never heard or observed anyone in the facility yell or be mean to the children. Confidential interviews disclosed that licensee was like a grandmother figure. Due to a lack of cooperation from complainant, LPA was unable to corroborate allegation and/or gather supporting evidence. Therefore, the allegation is unsubstantiated.  Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted and copy of this report, appeal rights and Notice of Site Visit were provided to licensee. Licensee was reminded that the Notice of Site Visit must be posted in the facility in a visible area for 30 days.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Anastasia FloresTELEPHONE: (951) 533-2031
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2