334820505-9-9-2025-10-CC-DMUN-DLEPEF-20250911111503

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334820505
Report Date: 09/09/2025
Date Signed: 09/09/2025 03:06:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Hayley McCarthy

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250821122236

FACILITY NAME:	CATALYST KIDS - SOUTHSHORE		FACILITY NUMBER:	334820505
ADMINISTRATOR:	MELISSA GOMEZ		FACILITY TYPE:	840
ADDRESS:	30975 SOUTHSHORE DRIVE		TELEPHONE:	(951) 679-6401
CITY:	MENIFEE	STATE: CA	ZIP CODE:	92584
CAPACITY:	70	CENSUS: 36	DATE:	09/09/2025
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Monica Meres, Program Lead		TIME COMPLETED:	03:16 PM

ALLEGATION(S):

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Staff did not properly secure the facility grounds

INVESTIGATION FINDINGS:

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On September 9, 2025 at 02:30 PM, Licensing Program Analyst (LPA), Hayley McCarthy arrived at Catalyst Kids- Southshore to deliver the investigative findings of the allegation listed above. LPA met with Program Lead, Monica Meras.

On August 21, 2025, a complaint was received alleging staff did not properly secure the facility grounds. Specifically, it was disclosed that for four days, the main door/gate to the facility had been left open and unlocked due to a broken lock that had not been repaired.

On August 25, 2025, LPA arrived at the facility and the main door/gate had been repaired. Staff 1 (S1) was interviewed and stated that the welding on the gate had become worn over time and the piece that secured the door shut had fallen off on August 20, 2025. S1 submitted a work order for the broken gate the same day.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley McCarthy
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250821122236

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CATALYST KIDS - SOUTHSHORE	FACILITY NUMBER: 334820505
	VISIT DATE: 09/09/2025

NARRATIVE

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On August 22, 2025, the gate was fixed.

Based on LPA’s observations and interviews conducted the allegation that staff did not properly secure the facility grounds is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal rights were issued and discussed with licensee and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted and report was reviewed by Program Lead, Monica Meras. A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to the interior side of the main door for 30 days. The report must be made available to the public for three years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley McCarthy
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025

LIC9099 (FAS) - (06/04)

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