334830314-11-25-2019-10-CC-TSAL-BK5QWA-20191223113136

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334830314
Report Date: 11/25/2019
Date Signed: 11/25/2019 03:52:30 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2019 and conducted by Evaluator Susan Brewer

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20191112142824

FACILITY NAME:	PRINCE OF PEACE LUTHERAN PRESCHOOL		FACILITY NUMBER:	334830314
ADMINISTRATOR:	CAROLYN WILLIAMS		FACILITY TYPE:	850
ADDRESS:	701 N. SANDERSON AVENUE		TELEPHONE:	(951) 925-9798
CITY:	HEMET	STATE: CA	ZIP CODE:	92545
CAPACITY:	82	CENSUS: 25	DATE:	11/25/2019
		UNANNOUNCED	TIME BEGAN:	09:22 AM
MET WITH:	Lilah Wheeler, Director		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Personal Rights: Staffed Yelled at a child

INVESTIGATION FINDINGS:

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On 11/25/2019 at 9:22 AM, Licensing Program Analyst (LPA) Susan Brewer, arrived at the facility for the purpose of concluding an investigation regarding a complaint received concerning the above allegations. LPAs S.Brewer was given access to the facility by the Director-Lilah Wheeler. LPA toured the facility pre-school classrooms and took a census of 25 children. LPA met with Lilah Wheeler, to further discuss the conclusion of the complaint/allegations. On 11/22/19, an inspection was previously conducted regarding the complaint and on that visit facility documents were obtained.

On 11/04/2019 it was alleged that a staff yelled at a daycare child.

The Licensing Program Analyst (LPA) Susan Brewer, investigated the above allegations and the following was information was gathered:

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Susan Brewer	TELEPHONE: (951) 970-0343
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 10-CC-20191112142824

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: PRINCE OF PEACE LUTHERAN PRESCHOOL	FACILITY NUMBER: 334830314
	VISIT DATE: 11/25/2019

NARRATIVE

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LPA conducted Confidential interviews with staff on November 22, 2019 and November 25, 2019, indicate the following: One staff stated in their confidential interview, that the individual staff witnessed a director spoke "harshly" to a day-care child on 11/04/2019, however, the child was not yelled at. During a confidential interview conducted with another staff member, it was stated that the staff member did not witness any incidents of yelling on 11/04/2019, nor has that individual staff witnessed yelling on any other occasion.

11/25/2019 LPA S.Brewer, observed meeting minutes from the Early Childhood Development Board (ECD). The board meeting minutes document the incident on 11/04/2019, a staff yelled at a child who was sitting on the floor in front of her.

Based on the LPAs observations and interviews, that were conducted, staff witnessed the director speaking "harshly", but not "yell" and added that this was more of a stern voice.

Although the allegation regarding personal rights, in which staff are speaking inappropriately to children, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was issued to the Director Lilah Wheeler.

A Notice of Site Visit was issued.

A copy of this report must be made available to the public, upon their request, for the period of 3 years.

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Susan Brewer	TELEPHONE: (951) 970-0343
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2019

LIC9099 (FAS) - (06/04)

Page: 5 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2019 and conducted by Evaluator Susan Brewer

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20191112142824

FACILITY NAME:	PRINCE OF PEACE LUTHERAN PRESCHOOL		FACILITY NUMBER:	334830314
ADMINISTRATOR:	CAROLYN WILLIAMS		FACILITY TYPE:	850
ADDRESS:	701 N. SANDERSON AVENUE		TELEPHONE:	(951) 925-9798
CITY:	HEMET	STATE: CA	ZIP CODE:	92545
CAPACITY:	82	CENSUS: 25	DATE:	11/25/2019
		UNANNOUNCED	TIME BEGAN:	09:22 AM
MET WITH:	Lilah Wheeler, Director		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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9

Personal Rights: A staff handled a child in a rough manner

INVESTIGATION FINDINGS:

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On 11/25/2019 at 10:25 AM, Licensing Program Analyst (LPA) Susan Brewer, arrived at the facility for the purpose of concluding an investigation regarding a complaint received concerning the above allegations. LPAs S.Brewer was given access to the facility by the Director-Lilah Wheeler. LPA toured the facility pre-school classrooms and took a census of 25 children. LPA met with Lilah Wheeler, to further discuss the conclusion of the complaint/allegations. On 11/22/19, an inspection was previously conducted regarding the complaint and on that visit facility documents were obtained.

On 11/04/2019 it was alleged that a staff handled a child in a rough manner.

The Licensing Program Analyst (LPA) Susan Brewer, investigated the above allegations and the following was information was gathered:

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Susan Brewer	TELEPHONE: (951) 970-0343
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 10-CC-20191112142824

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: PRINCE OF PEACE LUTHERAN PRESCHOOL	FACILITY NUMBER: 334830314
	VISIT DATE: 11/25/2019

NARRATIVE

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LPA conducted confidential interview with a staff which indicated the following: A staff confirmed to witness the allegation of a director grabbing a day-care child inappropriately by their left arm, causing the child to cry and complain about their arm hurting.

11/25/2019 LPA S.Brewer, observed meeting minutes from the Early Childhood Development Board (ECD). The board meeting minutes document the incident on 11/04/2019, describing how a director grabbed a child who was sitting on the floor in front of her. The description documented the director grabbing a day-care child and forcibly, lifting the child up off of the ground, causing the child to yell out loud "ouch!", then immediately started to cry and continued to complain that their arm hurt. It was also acknowledged that the board has knowledge of the continued inappropriate and aggressive disciplinary actions, by the same staff.

Based on the LPAs observations and confidential interviews that were conducted, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, is being cited on the attached LIC 9099D.

An exit interview was conducted, and a copy of this report was provided to Lilah Wheeler on 11/25/2019. Also provided was a copy of appeal rights (LIC9058) and their signature on this form acknowledges receipt of these rights.

A Notice of Site Visit was issued on 11/25/2019.

A copy of this report must be made available to the public, upon their request, for the period of 3 years.

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Susan Brewer	TELEPHONE: (951) 970-0343
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2019

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 10-CC-20191112142824

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: PRINCE OF PEACE LUTHERAN PRESCHOOL	FACILITY NUMBER: 334830314
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/25/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 12/09/2019 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights. (a) The licensee shall ensure that each child is accorded the following (3) Each child shall be free from corporal/unusual punishment, humiliation, intimidation, ridicule, coercion...or other actions of a punitive nature... This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The licensee director Lilah Wheeler, aggrees to review polices and procedures of discipline with staff at the facility and conduct a professional development refresher course with staff on appropriate forms of discipline and alternate tools to re-direct day-care children when disciplining.
	8 9 10 11 12 13 14	Based on LPAs observations, documention gathered and confidential interviews, a staff used inappropriate physical force by grabbingt the child's arm, as a form of discipline for a day-care child, causing the child to hurt and cry, which poses an immediate risk to the Health and Safety of the children in care.	8 9 10 11 12 13 14	Once the written professional develpment plan and proof of participation in training is completed., the licensee director will submit the plan to the Riverside Child Care Regional Office by 12/09/2019.
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Susan Brewer	TELEPHONE: (951) 970-0343
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2019

LIC9099 (FAS) - (06/04)

Page: 4 of 5