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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830362
Report Date: 10/10/2019
Date Signed: 10/15/2019 12:31:52 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2019 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20190918081103
FACILITY NAME:GARCIA-ESTRADA FAMILY CHILD CAREFACILITY NUMBER:
334830362
ADMINISTRATOR:MARIA GARCIA & M. ESTRADAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 549-9825
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:14CENSUS: 4DATE:
10/10/2019
UNANNOUNCEDTIME BEGAN:
11:32 AM
MET WITH:Maria Estrada, LicenseeTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff not meeting daycare child's diapering needs resulting in a rash.
INVESTIGATION FINDINGS:
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On October 10, 2019 , a complaint inspection was conducted by Licensing Program Analyst (LPA) Giselle Carbullido in response to the receipt of a complaint received on 09/18/2019. During today’s visit, LPA met with Maria Estrada, Licensee to deliver findings. It was alleged Staff are not meeting daycare child’s diapering needs resulting in a rash. LPA interviewed both Licensees and children, reviewed records, obtained copies of texts and photos, and toured the facility.
Licensee interviews revealed the following: For toileting/diapering needs: Children are taken to the bathroom every hour if toilet training. Infant diapers are visually checked , checked by touch for heaviness/soiled diapers and by smell in the event of a bowel movement- each hour or as needed. Licensee reports no documentation has been received from parents regarding feeding/diapering needs. Licensee does not provide daily feeding or diapering logs.
LPA reviewed texts and photos submitted by Licensee on communication to parents in general regarding daily activities of playing outside, eating, concerns of illness/injury.
Due to conflicting statements during interviews conducted and evidence obtained during the
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Giselle CarbullidoTELEPHONE: (951) 970-1904
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20190918081103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GARCIA-ESTRADA FAMILY CHILD CARE
FACILITY NUMBER: 334830362
VISIT DATE: 10/10/2019
NARRATIVE
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investigation (photos and texts), the LPA is unable to determine if a diaper rash occurred at the day-care and if the rash was the result of staff not meeting a child’s diapering needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted, a copy of this report was provided to the Licensee., LPA observed the Notice of Site form was posted . THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR 3 YEARS.
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Giselle CarbullidoTELEPHONE: (951) 970-1904
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2019
LIC9099 (FAS) - (06/04)
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