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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830389
Report Date: 07/29/2021
Date Signed: 07/29/2021 12:40:30 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2021 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20210623084629

FACILITY NAME:GUERRA FAMILY CHILD CAREFACILITY NUMBER:
334830389
ADMINISTRATOR:GUERRA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 254-6263
CITY:CORONASTATE: CAZIP CODE:
92880
CAPACITY:14CENSUS: 5DATE:
07/29/2021
UNANNOUNCEDTIME BEGAN:
10:58 AM
MET WITH:Maria Guerra, LicenseeTIME COMPLETED:
12:46 PM
ALLEGATION(S):
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Licensee calls day care children names
INVESTIGATION FINDINGS:
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On July 29, 2021 Licensing Program Analyst (LPA) Elyse Jones arrived at Guerra Family Child Care to complete and deliver findings for a complaint. LPA conducted a tour of the facility inside & outside. During the investigation interviews were conducted with pertinent parties and documentation was collected.

On June 23, 2021 a complaint was received alleging Licensee calls day care children names. It was noted that the Licensee calls the children "ugly" and ridicules them. During interviews it was disclosed that the Licensee ridiculed one specific child in care. Also, during the interviews with pertinent parties it was disclosed that others have never witnessed the Licensee name calling, ridiculing, being unkind or displaying any behaviors that would be a personal rights violation. Licensee stated, she has never called any of the children names, it is children who call each other names but she always teaches the kids to treat people how you want to be treated. Due to conflicting statements given during interviews the department is unable to determine whether the name calling occurred or not.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse JonesTELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20210623084629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GUERRA FAMILY CHILD CARE
FACILITY NUMBER: 334830389
VISIT DATE: 07/29/2021
NARRATIVE
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This agency has investigated the complaint alleging Licensee calls day care children names . Based on the interviews conducted, the review of pertinent documentation, and conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

Exit interview was conducted and a copy of this report and a Notice of Site Visit was provided to the Licensee. Notice of Site Visit was issued and must be posted for 30 day. A copy of this report was provided to the facility must be made available to the public for three years upon request.
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Elyse JonesTELEPHONE: (951) 897-2468
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4