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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830496
Report Date: 05/14/2020
Date Signed: 05/14/2020 04:15:17 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2020 and conducted by Evaluator Timeka Reed
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20200302084006
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
334830496
ADMINISTRATOR:GARCIA, MIRTHAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 323-9268
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:14CENSUS: DATE:
05/14/2020
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Mirtha Garcia TIME COMPLETED:
10:25 AM
ALLEGATION(S):
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Staff hit day care child
Staff yelled at day care child.
Staff spoke inappropriately to day care children.
INVESTIGATION FINDINGS:
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Due to Covid-19 pandemic, on May 14 ,2020, Licensing Program Analyst (LPA) Timeka Reed delivered findings for the complaint allegation initiated on March 9, 2020, to Licensee, Mirtha Garcia via Whats App, due to the executive order issued by Governor Newsom on March 16, 2020 regarding COVID-19.
The complaint alleges that staff hit day care child, staff yelled at a day care child and that staff spoke inappropriately to day care children. According to the complaint allegation, Child #1 (C1) was being hit on the arms and legs with a blanket while in care. The complaint also alleges that C1 was being called derogatory names and yelled at while in care by day care staff.

LPA, Timeka Reed conducted a tour of the home on March 9, 2020. LPA also interviewed pertinent and confidential witnesses. Interviews conducted are inconsistent as to whether C1 was hit with a blanket on their legs and arms. Interviews are also inconsistent as to whether C1 was yelled at or called derogatory names while in care by facility staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Timeka ReedTELEPHONE: (951) 970-1161
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20200302084006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334830496
VISIT DATE: 05/14/2020
NARRATIVE
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This agency investigated the complaint alleging that staff hit day care child, staff yelled at day care child and staff spoke inappropriately to day care children. The allegations are determined to be unsubstantiated at this time; meaning, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

A copy of this report was provided and explained to Mirtha Garcia, via email.
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Timeka ReedTELEPHONE: (951) 970-1161
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2