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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334840382
Report Date: 04/19/2022
Date Signed: 04/19/2022 09:31:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2022 and conducted by Evaluator James Wilkerson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220322105652
FACILITY NAME:CRAYON RANCH CHILD CARE CENTERFACILITY NUMBER:
334840382
ADMINISTRATOR:ALISHA FRANKLINFACILITY TYPE:
840
ADDRESS:25145 VISTA MURRIETA ROADTELEPHONE:
(951) 677-3303
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:52CENSUS: 11DATE:
04/19/2022
UNANNOUNCEDTIME BEGAN:
07:10 AM
MET WITH:Sharon Daniel/Operations ManagerTIME COMPLETED:
09:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is without toilet paper.

Facility not providing paper towels.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) James Wilkerson arrived at this facility to conclude an investigation into the above allegations. LPA toured the facility and conducted census. An initial visit was conducted on 03/22/22 and extended at that time. During the course of this investigation, interviews were conducted with staff and children. It is alleged that the facility did not have paper towels and/or toilet paper accessible in the bathroom(s) at times. Interviews conducted with staff and children were conflicting with some stating that the facility did not run out of paper towels and toilet papers and others stating that the allegations are true. At the time of the visit conducted on 03/22/22 the bathrooms did have paper towels and toilet paper. LPA did observe a supply of toilet paper inside the laundry room as well. Receipts showing purchases of the items were also provided to LPA. From the conflicting information received from staff and children interviews the above allegations cannot be proven to be true nor false. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted, A Notice of Site Visit was posted and appeal rights were discussed and provided along with a copy of this report to Ms. Daniel on this date.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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