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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334840382
Report Date: 11/28/2023
Date Signed: 11/28/2023 01:29:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2023 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231102083314
FACILITY NAME:CRAYON RANCH CHILD CARE CENTERFACILITY NUMBER:
334840382
ADMINISTRATOR:BRITTNEY MARNELLFACILITY TYPE:
840
ADDRESS:25145 VISTA MURRIETA ROADTELEPHONE:
(951) 677-3303
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:52CENSUS: 5DATE:
11/28/2023
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Brittney MarnellTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Child's personal rights were violated
Facility is not reporting incidents as required
INVESTIGATION FINDINGS:
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On November 27, 2023, at XXX am, Licensing Program Analyst’s (LPA’s), Courtnee Peebles arrived unannounced to CRAYON RANCH CHILD CARE CENTER (CCC) and met with director, Brittney Marnell to discuss the investigative finding of the allegation listed above. On November 27, 2023, at XXX am, LPA conducted a tour and census of the CCC. During the investigation, LPA conducted confidential interviews with five staff (D, AD, S1, S2,S3,S4) and four children (C1,C2,C3,C4).

On November 2, 2023, a complaint was received with multiple allegations stating the CCC Child's personal rights were violated, and Facility is not reporting incidents. Confidential interviews with children and staff disclosed that C1 is very physical with all the other children causing red marks and other minor injuries. Interviews revealed when C1 becomes physical, staff will remove the child from the classroom,but has not provided additional care specifically for C1. Three of three interviews revealed multiple parents were not recieving injury reports when minor injuries occured. On multiple occasions C2 and C3 have gone home with bite marks and red marks sustained by C1 that was not reported.
Substantiated
Estimated Days of Completion: 26
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 11/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20231102083314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CRAYON RANCH CHILD CARE CENTER
FACILITY NUMBER: 334840382
VISIT DATE: 11/28/2023
NARRATIVE
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Based on confidential interviews conducted during the investigation, the preponderance of evidence standard has been met and the allegations that CCC Child's personal rights were violated, and Facility is not reporting incidents have been made substantiated. A copy of this report and appeal rights were given and explained to Director Brittney Marnell.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 11/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 10-CC-20231102083314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CRAYON RANCH CHILD CARE CENTER
FACILITY NUMBER: 334840382
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/28/2023
Section Cited
HSC
101223(a)(2)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs
This requirement was not met as evidenced by:
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Director stated she will provide C1 with additional support and 1 on 1 time with staff. If C1 is diagnosed with autism C1 will thn have an aide at all times
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Based on confidential interviews C1 becomes very physical when upset hurting and hitting other children in care. C1 has caused red marks, bite marks, and other minor injuries to children in care
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Type B
12/28/2023
Section Cited
HSC
101226.3(a)(b)
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(a) The behavior and health of the children shall be continually observed throughout the period of attendance.
(b) Any unusual behavior, any injury or signs of illness requiring assessment and/or administration of first aid by staff shall be reported to the child's authorized representative and recorded in the child's record.
This requirement was not met as evidenced by:
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Director stated she will be sending injury reports to authorized representatives for all minor injuries that require ice packs, bandaids, ointment etc.
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Based on three of three interviews parents were not recieving injury reports regarding their children. C1 is a very physical child who causes red marks, bite marks and other minor injuries to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 11/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3