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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334841046
Report Date: 10/20/2023
Date Signed: 10/20/2023 11:29:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2023 and conducted by Evaluator Lorena Valenzuela
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230802092315
FACILITY NAME:PROMISE CHRISTIAN PRESCHOOLFACILITY NUMBER:
334841046
ADMINISTRATOR:PATRICIA GREENFACILITY TYPE:
830
ADDRESS:25664 MADISON AVENUETELEPHONE:
(951) 600-8201
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:24CENSUS: 9DATE:
10/20/2023
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Judy Heffernan, Acting Director TIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Licensee does not maintain a comfortable temperature inside the facility
Staff failed to notify parents/authorized representatives that the air conditioning was not working.
INVESTIGATION FINDINGS:
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On October 20, 2023, Licensing Program Analyst (LPA) Lorena Valenzuela conducted an unannounced inspection at Promise Christian Church and met with Director Judy Heffernan. The purpose of the inspection was to deliver the findings on the above stated allegations. The investigation included an inspection of the facility and review of documents on 08/10/2023. In addition, LPA Valenzuela interviewed Director, seven staff, and another relevant party.
On August 2, 2023, Community Care Licensing (CCL) received information that facility does not maintain a comfortable temperature inside the facility. It was also reported facility staff failed to notify parents/authorized representatives that the air conditioning was not working.
Witness interviews revealed the facility’s air conditioner was first observed not working on 07/30/2023. Confidential interviews revealed that the air conditioning units were not fully working while children were in care on 07/31/2023 to 08/03/2023. Interviews revealed that the facility runs several air conditioning units and not all units were in good repair in this period, however some of the air conditioning units were working intermittently.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230802092315
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: PROMISE CHRISTIAN PRESCHOOL
FACILITY NUMBER: 334841046
VISIT DATE: 10/20/2023
NARRATIVE
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Witness interviews revealed the temperatures inside the classrooms reached between 80- and 84.8-degrees Fahrenheit. Records and interviews revealed the facility began making efforts to fix the air conditioner beginning on 07/30/2023.
Regarding the allegation facility staff failed to notify parents/authorized representatives the air conditioning was not working, review of documentation received indicates the parents of children in care were notified via a mass email on 08/01/2023 that the air conditioning was not working.
Based on interviews and records review, the allegations facility does not maintain a comfortable temperature inside the facility and facility staff failed to notify parents/authorized representatives that the air conditioning was not working may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time.
An exit interview was conducted, and a copy of this report, and appeal rights was provided to Judy Heffernan, Acting Director.
The Notice of Site Visit was provided, the licensee was reminded this notice must be posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2