334841174-1-21-2021-09-CC-AROS-BYPQGW-20210301111013

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334841174
Report Date: 01/21/2021
Date Signed: 01/21/2021 11:42:40 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2020 and conducted by Evaluator Samuel Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20201028153833

FACILITY NAME:	WE KARE DAY CARE		FACILITY NUMBER:	334841174
ADMINISTRATOR:	ETHERIDGE, CELESTE/RICARDO		FACILITY TYPE:	850
ADDRESS:	6476 STREETER AVENUE		TELEPHONE:	(951) 637-7303
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92504
CAPACITY:	46	CENSUS: 24	DATE:	01/21/2021
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Vanessa Akers		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights: Staff yells at day care children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

***Please note: Due to COVID-19, a tele-inspection is being conducted in lieu of an in-person/physical inspection***

On 1/21/2021 Licensing Program Analyst (LPA) Samuel Lopez contacted Assistant Director Vanessa Akers, via Google Duo, to conclude the investigation concerning the above allegation. LPA Lopez requested to take a virtual tour of the facility in order to obtain a census. Previously, on 11/4/2020, LPA Lopez informed Assistant Director Vanessa Akers about the allegation and purpose of the tele-visit/inspection. On that day, LPA Lopez also requested facility files and conducted phone interviews.

The following was alleged: Staff is/are being unprofessional by yelling at the children. It has been witnessed/heard when walking in the facility.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Samuel Lopez	TELEPHONE: (951) 897-2482
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 09-CC-20201028153833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: WE KARE DAY CARE	FACILITY NUMBER: 334841174
	VISIT DATE: 01/21/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegation and the following was gathered: In the course of the investigation it was learned that, at times, when the staff address children, their voices carry and can be heard in the hallway. Although there was information obtained that a staff had been observed yelling at children, the licensee denied the children being yelled at but, could understand how someone could perceive it happening. Licensee also shared that she reminds staff not to use loud voices and instructs them to approach the children instead to talk to them. She also disclosed having staff that have louder voices which can project further than the classroom they are in.

Based on the interviews conducted, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation regarding Personal Rights, is found to be Substantiated.

See LIC 9099-D for cited deficiency

An exit interview was held, and a copy of this report, along with appeal rights were sent, via email, to Assistant Director Vanessa Akers.

***This report was sent via email on 1/21/2021. Assistant Director Vanessa Akers has agreed to reply or to acknowledge that she has received it, via read receipt. This will serve as Assistant Director Vanessa Akers signature***

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Samuel Lopez	TELEPHONE: (951) 897-2482
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Citations on this Visit Report are Under Appeal!

Control Number 09-CC-20201028153833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: WE KARE DAY CARE	FACILITY NUMBER: 334841174
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/21/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Under Appeal Type A 01/25/2021 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living	1 2 3 4 5 6 7	Licensee agrees to conduct in-service training, with staff, regarding Children’s Personal Rights. Copies of Sign in sheet and Agenda to be submitted, as proof, to the Riverside Child Care Regional Office by 1/25/2021.
	8 9 10 11 12 13 14	including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not being met as evidenced by the information obtained that a staff had been observed yelling at children. Also, the licensee has addressed the staff and reminded them to lower their voices. -->	8 9 10 11 12 13 14	This poses an immediate risk to the Health, Safety, and Personal Rights of the children in care.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Samuel Lopez	TELEPHONE: (951) 897-2482
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2021

LIC9099 (FAS) - (06/04)

Page: 5 of 5