334841174-1-19-2022-09-CC-KWIS-CB7TLN-20220131134949

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334841174
Report Date: 01/19/2022
Date Signed: 01/19/2022 06:10:59 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2021 and conducted by Evaluator Laura Mejorado

COMPLAINT CONTROL NUMBER: 09-CC-20211025131345

FACILITY NAME:	WE KARE DAY CARE		FACILITY NUMBER:	334841174
ADMINISTRATOR:	ETHERIDGE, CELESTE		FACILITY TYPE:	850
ADDRESS:	6476 STREETER AVENUE		TELEPHONE:	(951) 637-7303
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92504
CAPACITY:	46	CENSUS: 21	DATE:	01/19/2022
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Celeste Etheridge		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Other - Staff falsified incident reports.
Personal Rights - Parent observed that staff did nothing they saw one child hitting another child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Laura Mejorado arrived at the facility to deliver the findings of this complaint investigation which was initiated on 10/29/21. LPA met with Director, Celeste Etheridge. LPA toured the facility, took census, and discussed the following with the Director.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, staff falsified an incident report and that a parent observed staff did nothing when they saw one child hitting another child.

LPA investigated the allegation and gathered the following information:

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Mejorado	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/19/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20211025131345

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: WE KARE DAY CARE	FACILITY NUMBER: 334841174
	VISIT DATE: 01/19/2022

NARRATIVE

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Allegation: Staff falsified an incident report.

It was reported, on or about July 22, 2021, a parent was given an incident report stating their child kicked another child. Allegedly, the parent reviewed the camera footage and claimed their child did not kick the other child and refused to sign the incident report until it was revised. While conducting interviews, it was disclosed staff do not falsify information on incident reports, therefore the subject incident report was not revised. According to interviews, incident reports are written up, reviewed and approved by the Director, and then discussed with the parent.

Allegation: A parent observed staff did nothing when they saw one child hitting another child.

It was reported, on or about June 25, 2021, a parent and the Director at the time observed a child hitting another child repeatedly and nothing was done. It was alleged the Director at the time stated, "I wish the child would hit the other one back for once". After conducting interviews, the director denied the allegation, disclosing between the months of June 2021 thru August 2021 they were not at the facility. Director stated when a child misbehaves an incident report is written and the parent is notified.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Mejorado	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/19/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2022

LIC9099 (FAS) - (06/04)

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