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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334841175
Report Date: 06/06/2019
Date Signed: 06/06/2019 03:35:20 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2019 and conducted by Evaluator Nelson Zuniga
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20190603132759
FACILITY NAME:WE KARE DAY CAREFACILITY NUMBER:
334841175
ADMINISTRATOR:ETHERIDGE, CELESTE/RICARDOFACILITY TYPE:
840
ADDRESS:6476 STREETER AVENUETELEPHONE:
(951) 637-7303
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:14CENSUS: 12DATE:
06/06/2019
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Celeste EtheridgeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Lack of supervision resulting in child sustaining injury.
INVESTIGATION FINDINGS:
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Licensing program analyst (LPA) Nelson Zuniga conducted an unannounced complaint investigation regarding the allegation of; Lack of supervision, resulting in child sustaining injury. LPA conducted staff, children interviews, toured facility and took census. The following is learned: The school age classroom has four adult round tables with adult chairs and there are other activities areas along the walls of the classroom. In between the furniture, furniture and classroom walls there is a space of about 2-3 feet. It appears that it is not safe for children to run inside the classroom due to the space and furniture lay out. On Friday, 5/31/2019 at around 3:20PM; a child in care was running inside the classroom and tripped on a leg of a chair causing an injury on the child's eyebrow. Child was taken to the doctor and received three stiches on the wound. Per interviews, previous instructions had been given to the classroom staff to closely monitor or shadow child due to child history and prevent such incident. Additionally, staffs are responsible for cleaning their own classrooms. This is supposed to be done after the children have left the center. It was learned that staff in charge of the classroom did not visually see the incident due to cleaning, disinfecting and doing paperwork instead of supervising children in care.
(Continue on LIC9099C and LIC90999D)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Nelson ZunigaTELEPHONE: (951) 782-6634
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2019 and conducted by Evaluator Nelson Zuniga
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20190603132759

FACILITY NAME:WE KARE DAY CAREFACILITY NUMBER:
334841175
ADMINISTRATOR:ETHERIDGE, CELESTE/RICARDOFACILITY TYPE:
840
ADDRESS:6476 STREETER AVENUETELEPHONE:
(951) 637-7303
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:14CENSUS: 12DATE:
06/06/2019
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Celeste EtheridgeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
1. Lack of supervision resulting in children engaging in inappropriate activity.

2. Child was left unattended.
INVESTIGATION FINDINGS:
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Licensing program analyst (LPA) Nelson Zuniga conducted an unannounced complaint investigation regarding the allegations of: 1. Lack of supervision resulting in children engaging in inappropriate activity. 2. Child was left unattended. The following is learned. Licensee and center staffs denied both allegations. The first allegation, interviews disclosed that staffs are doing other duties while taking care of children. Those other duties are, vacuuming, cleaning classroom and paper work. Although staff are not providing the appropriate supervision when these other duties are being conducted, there is no evidence that children were engaging in inappropriate activities as a result.
The second allegation. The center staff denies that children are being left unattended. However, licensee disclosed that an employee who is now terminated did not pick up children as contracted with parent from their elementary school to day care. The children were never left alone as allegation stated because the children were in their elementary school with school staff. A separate Facility Report, LIC 809 will be generated to document this violation. File review of this employee indicated that on two occasions the center staff did not pick up two children as agreed on the contract agreement.
(Continue on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Nelson ZunigaTELEPHONE: (951) 782-6634
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 09-CC-20190603132759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: WE KARE DAY CARE
FACILITY NUMBER: 334841175
VISIT DATE: 06/06/2019
NARRATIVE
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During this investigation, conflicting information was received about what took place on the days in questions. The Department has investigated the above allegations and although they may have happened or been valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. The Department’s finding is that these allegations are unsubstantiated.
An exit interview was conducted, and a copy of this report was reviewed. “The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.” Notice of Site Visit issued.
A copy of this report must be made available to the public for 3 years.
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Nelson ZunigaTELEPHONE: (951) 782-6634
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2019
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 09-CC-20190603132759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: WE KARE DAY CARE
FACILITY NUMBER: 334841175
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/06/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/07/2019
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision: The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Licensee states that she already had a training meeting with all staff. However, she will have another training with all staff to emphasize the importance of supervising the children in care. Licensee will provide proof of training to the Department by no later than 6/7/2019
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This requirement was not met as evidence by: A child sustained an injury on the eyebrow which required three stiches, while in care of the center. Staff did not observe how child got injured. Instead, staff was doing cleaning, disinfecting and paperwork. This pose an immediate threat to the health and safety of the children in care.
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Type A
06/07/2019
Section Cited
CCR
101223(a)(2)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidence by: A child sustained an injury on the eyebrow which
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Licensee states that she already had a training meeting with all staff. However, she will have another training with all staff to emphasize the importance of personal rights and supervision of children in care. Licensee will provide proof of training to the Department by no later than 6/7/2019
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required three stiches, while in care of the center. Center staff only called three out of the six emergency contacts. Center staff did not get in touch with no one and child was made to wait for 1.5 hours before child could be picked up and taken to the doctor, 911 was not called. This pose an immediate health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Nelson ZunigaTELEPHONE: (951) 782-6634
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 09-CC-20190603132759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: WE KARE DAY CARE
FACILITY NUMBER: 334841175
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/06/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/07/2019
Section Cited
CCR
101212(d)(1)(2)
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Reporting Requirements: Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing
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Licensee states that her plan of correction is to train all staff on this regulation. Licensee will provide proof of correction to the Department by 6/7/2019
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 the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. This requirement was not met as evidence by: A child in care sustained an injury which required medical attention and was not reported to licensing. This pose an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Nelson ZunigaTELEPHONE: (951) 782-6634
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2019
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 09-CC-20190603132759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: WE KARE DAY CARE
FACILITY NUMBER: 334841175
VISIT DATE: 06/06/2019
NARRATIVE
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Per interviews, staff had just finish cleaning and disinfecting the room. Staff saw child running and asked child to stop running. Staff put her head down and continued to do paperwork, seconds later, staff heard a fall. Staff looked up and saw child on floor. Staff asked child to get up, child did not get up, another child told staff that child was bleeding. Staff got up from the desk area and went to child. Staff reported it to acting director. Acting director called mother and child’s two grandparents but failed to call the remainder three contacts listed on the Identification and Emergency Information of child. Acting director was not able to get a hold of contacts and left one message with grandmother. This message was not heard until 5PM, a few minutes before normal pick up time for child. A band aid was put on injury. When parent arrived to pick up child, the band aid was filled with blood and when touched, blood oozed out of the cut. Child had to wait at least an hour and half before child could be taken to a doctor and 911 was not called by staff. Moreover, staff failed to report this unusual incident to the Department of Social Services as required by Child Care Regulations.
Based on information gathered the above allegation is substantiated. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations is being cited on the attached LIC9099D.
Exit interview conducted with director. Report and appeal rights discussed and given. Acknowledgement of receipt given. Notice of site visit issued.
SUPERVISOR'S NAME: Dawn ParkerTELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Nelson ZunigaTELEPHONE: (951) 782-6634
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 6