334841175-2-19-2021-09-CC-AROS-BYR2NT-20210302163315

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334841175
Report Date: 02/19/2021
Date Signed: 02/19/2021 01:15:43 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2020 and conducted by Evaluator Corey Hall

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20201117135750

FACILITY NAME:	WE KARE DAY CARE		FACILITY NUMBER:	334841175
ADMINISTRATOR:	ETHERIDGE, CELESTE/RICARDO		FACILITY TYPE:	840
ADDRESS:	6476 STREETER AVENUE		TELEPHONE:	(951) 637-7303
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92504
CAPACITY:	14	CENSUS: 14	DATE:	02/19/2021
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Vanessa Akers		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Personal Rights: Director handled child in care a rough manner.

INVESTIGATION FINDINGS:

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On 2/19/2021 Licensing Program Analysts (LPAs) Corey Hall and Andrea Taylor contacted Assistant Director Vanessa Akers, via Google Duo, to conclude the investigation concerning the above allegation. LPAs Hall and Taylor requested to take a virtual tour of the facility in order to obtain a census. Previously, on 11/25/2020, LPA Hall informed the Director Celeste Etheridge about the allegation and purpose of the tele-visit/inspection. On that day, LPA Hall also requested facility files and conducted phone interviews.

The following was alleged: Director pushed a child in care onto the floor in her office.

Licensing Program Analyst (LPA) Corey Hall investigated the above allegation and the following was gathered: In the course of the investigation it was learned that a child was throwing toys and running around in the school age classroom.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Corey Hall	TELEPHONE: (951) 529-2439
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20201117135750

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: WE KARE DAY CARE	FACILITY NUMBER: 334841175
	VISIT DATE: 02/19/2021

NARRATIVE

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The Teacher in the school age classroom called the Director for assistance after unsuccessful attempts to calm the child down. The Director arrived at the school age classroom and attempted talking to the child to calm him down. Talking to the child was unsuccessful in calming the child. The Director opened the door to the school age classroom and instructed the child to walk to the office for a time out. The Director walked with the child to the office for a time out. Two Teachers alleged that the child threw the legos on the floor in the office while he was on time out.

The Director was the only person in the office with the child while serving the time out. The Director explained that disciplining consists of talking to the children, encouraging them to apologize for any wrongdoing, redirection, and finally sitting down to reflect on what they have done. The Director denied ever using physical contact to discipline children.

During the investigation it was learned that the facility does have cameras, but the footage is only stored for 3 weeks.

Although the allegation regarding Director handling a child in care in a rough manner may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was held. A copy of this report and a notice of site visit was sent on 2/19/2021, via email, to Vanessa Akers. The notice of site visit must be posted for 30 days.

***Vanessa has agreed to reply or to acknowledge that she has received the report, via read receipt. This will serve as Vanessa’s signature***

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Corey Hall	TELEPHONE: (951) 529-2439
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2021

LIC9099 (FAS) - (06/04)

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