334843055-11-4-2024-10-CC-CMAZ-DB8VA7-20241121151528

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334843055
Report Date: 11/04/2024
Date Signed: 11/04/2024 09:39:06 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2024 and conducted by Evaluator Sumayya Habeebulla

COMPLAINT CONTROL NUMBER: 10-CC-20241008123643

FACILITY NAME:	RENU HOPE FOUNDATION		FACILITY NUMBER:	334843055
ADMINISTRATOR:	MARCELLA ARNOLD		FACILITY TYPE:	830
ADDRESS:	21091 RIDER STREET		TELEPHONE:	(951) 940-7600
CITY:	PERRIS	STATE: CA	ZIP CODE:	92570
CAPACITY:	24	CENSUS: 15	DATE:	11/04/2024
		UNANNOUNCED	TIME BEGAN:	08:20 AM
MET WITH:	Marsella Arnold		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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- Staff allowed unauthorized adult to have access to day care children in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sumayya Habeebulla arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 10/15/24. LPA met with facility Director Marcela Arnold and discussed the above allegation.

On 10/15/24 LPA Habeebulla interviewed 3 staff and on 10/24/24 interviewed RP. Along with the interviews, the investigation revealed that:

The allegation is staff allowed unauthorized adult to have access to the childcare children. Interviews revealed that on the day of the incident the individual (A1) arrived at the facility and requested to visit their relative in the classrooms.

See LIC 9099C for continuation.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20241008123643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: RENU HOPE FOUNDATION	FACILITY NUMBER: 334843055
	VISIT DATE: 11/04/2024

NARRATIVE

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Facility staff stated that they attempted to contact the parent/guardian of the children prior to giving access but were unable to make contact and allowed A1 to visit them in the classroom. Further investigation revealed that the facility did not verify the identity of the visitor by reviewing and making a copy of the identification card and did not ensure the visitor signed in & out of the facility. According to facility staff A1 has dropped off the children before but is not listed in any of the children’s emergency contact records as an authorized representative. LPA confirmed that A1 was accompanied by facility director for the visits and was never left alone with the children.

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101223 Personal Rights (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.

Exit interview conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Licensee on this date.

A copy of this must be made available to the public upon request for the next 3 years. The Notice of Site Visit (LIC 9213) was posted where the parent/guardian of children enter and exit the facility.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2024

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20241008123643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: RENU HOPE FOUNDATION	FACILITY NUMBER: 334843055
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/04/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 11/18/2024 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 (a)(2) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Facility representative agrees to submit a statement to the department by the POC due date reflecting that no visitors will be allowed contact with children without parental consent.
	8 9 10 11 12 13 14	Based on interview, and facility documents the facility did not comply with the section cited above in ensuring that visitors had parental consent before visiting or having contact with children in accordance with the health and safety of the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2024

LIC9099 (FAS) - (06/04)

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