334843162-8-6-2020-09-CC-KWIS-BSSMEU-20200824093317

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334843162
Report Date: 08/06/2020
Date Signed: 08/06/2020 04:26:41 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2020 and conducted by Evaluator Sharleen Robinson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200612162328

FACILITY NAME:	FSA- HIGHGROVE CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	334843162
ADMINISTRATOR:	CARMEN GARCIA		FACILITY TYPE:	850
ADDRESS:	459 CENTER STREET		TELEPHONE:	(951) 341-6634
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92507
CAPACITY:	44	CENSUS: 16	DATE:	08/06/2020
		ANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Carmen Garcia, Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Parent rights: Staff denied parent access to pick up daycare child

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Sharleen Robinson conducted a Tele-inspection with Director, Carmen Garcia to deliver findings of this complaint, that was initiated June 16, 2020. LPA met with Director, Carmen Garcia via MS Teams. Per the Director there were 16 children in care. It was alleged that staff denied a parent access when attempting to pick up a child enrolled at the facility.

During the investigation, LPA Robinson made virtual observations of the facility, reviewed numerous documents, conducted interviews with all relevant individuals pertinent to this investigation. It was alleged that on or about June 3, 2020, June 8, 2020 and June 19, 2020 a child’s representative (#1) arrived at the facility to pick up a child however, staff denied the representative access to the child. It was reportedly, the representative’s scheduled visitation time per a Custody and Visitation Order. However, on those days, the child’s other representative (#2) and/or authorized relative picked up the child instead.

See LIC9099C for the remainder of the report >>>>>>>>>>>>>>>>

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200612162328

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: FSA- HIGHGROVE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 334843162
	VISIT DATE: 08/06/2020

NARRATIVE

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During interviews, the director indicated that on or about the above dates the child’s representative (representative #1) arrived at the facility prior to 3:00 pm to pick up the child however, “the child’s other representative (representative #2) enrolled the child and provided the facility with a Custody and Visitation Order” previously dated. That order states Representative #1 can have the child after 3:30 pm, Wednesdays and Fridays”. It is facility’s policy to accommodate the representative who enrolled the child, meet the child’s needs and follow the court orders on file provided by the client representative during enrollment.

During interviews with other pertinent parties, it was disclosed that on or about June 3, 2020 and June 8, 2020 representative #2 asked the facility not to release the child to representative #1 as it was not their court ordered time to pick up the child.

LPA Robinson observed two different orders, dated May 20, 2019 and February 19, 2020 it is unclear which order is in effect and which order takes precedence.

Additionally, LPA learned on two separate occasions representative #1 notified the Riverside County Sheriff’s department, contending the facility denied them access to the child. LPA Robinson requested a copy of police report(s) but during the course of the investigation discovered the notifications to police were taken as incidents, no written report(s) were generated, as the calls were considered a “civil matter”.

The evidence gathered during the investigation revealed that the director acknowledged that they followed the custody/visitation order that representative #2 provided the facility when they enrolled the child at the facility. There is conflicting documentation (orders) regarding representative #1 and #2’s visitation rights. Although, the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation regarding a violation of parent’s rights is deemed unsubstantiated at this time.

LPA Robinson provided the director with a copy of this report and notice of site visit via email with an electronic “read receipt”. LPA Asked the Licensee to acknowledge receipt of the email. The electronic read receipt of the emailed report acknowledges receipt of this report and notice of site visit. A copy of this report and notice of site visit was emailed to director during this Tele-inspection on August 6, 2020.

No deficiencies cited at this time. Director advised the notice of site visit must be posted in a prominent location for the next 30 days. A copy of this report must be made available to the public upon request for the next 3 years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2020

LIC9099 (FAS) - (06/04)

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