334844363-10-7-2022-09-CC-KWIS-CKHVS3-20221024164052

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334844363
Report Date: 10/07/2022
Date Signed: 10/07/2022 04:30:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2022 and conducted by Evaluator Laura Mejorado

COMPLAINT CONTROL NUMBER: 09-CC-20220808163356

FACILITY NAME:	KIRKLAND FAMILY CHILD CARE		FACILITY NUMBER:	334844363
ADMINISTRATOR:	ALICIA KIRKLAND		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(951) 809-2224
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92501
CAPACITY:	14	CENSUS: 5	DATE:	10/07/2022
		UNANNOUNCED	TIME BEGAN:	04:15 PM
MET WITH:	Alicia Kirkland		TIME COMPLETED:	04:40 PM

ALLEGATION(S):

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Personal Rights - Staff handled day care children in a rough manner
Personal Rights - Licensee spoke inappropriately to child in care
Personal Rights - Day care child had an unexplained injury

INVESTIGATION FINDINGS:

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On this date and time, Licensing Program Analysts (LPAs) Laura Mejorado and Perla Ordones arrived at the facility to deliver the findings of this complaint investigation which was initiated on 08/17/22. LPA met with Licensee, Alicia Kirkland. LPA toured the facility, took census, and discussed the following with the Licensee.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, staff handled day care children in a rough manner, Licensee spoke inappropriately to child in care, and day care child had an unexplained injury.

LPA investigated the allegation and gathered the following information:

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Mejorado	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220808163356

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KIRKLAND FAMILY CHILD CARE	FACILITY NUMBER: 334844363
	VISIT DATE: 10/07/2022

NARRATIVE

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Allegation: Staff handled day care children in a rough manner

It was reported, on or about 07/28/22, a staff member was observed grabbing a child by their face. It was alleged the child had a spoon in their hand and hit the house cat, at which point, the staff member snatched the spoon away and grabbed the child’s face telling them to stop. After conducting interviews, staff denied grabbing a child by their face and no incidents involving staff handling children in a rough manner were disclosed. Staff interviews revealed there was a child who “grabbed one of the animals (house cat)”, in response, the licensee moved the child to another area and the child began to cry; siblings of the subject child wanted to pick up the child and were told to leave the child there to “sort it out”. Staff disclosed redirection, verbal warnings, and shadowing are used for discipline. It was reported the child had no bruises or scratches from the alleged incident.

Allegation: Licensee spoke inappropriately to child in care

It was reported, on an unknown date, a staff member told a child to “mind their own business”. It was alleged a child saw their sibling in need of a diaper change, when a staff member yelled at them to “mind their own business”. After conducting staff interviews it was disclosed staff did not yell at the child and denied saying “mind their own business” to a daycare child. While conducting interviews, no incident involving staff yelling or speaking inappropriately to day care children were disclosed. However, it was disclosed that minor blood related residents of the home are disciplined, “after daycare hours, but never during daycare hours”.

Allegation: Day care child had an unexplained injury

It was reported, on an unknown date, a child sustained a deep scratch on their cheek. It was reported to the parent that the child scratched themselves, however it is alleged to have been caused by the house cat. During interviews, it was disclosed when staff went to wake up the child for pick up, they noticed the scratch and informed the authorized representative at the door. It was further disclosed the child had long nails and a message had been sent to the authorized representative asking them to trim the child’s nails. After conducting interviews, it was stated the house cat is “nice” and no incidents involving the cat scratching children in care were disclosed. A picture of the scratch was provided to the Department, however LPA was unable to determine if the scratch was caused by a cat or the child.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Mejorado	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20220808163356

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KIRKLAND FAMILY CHILD CARE	FACILITY NUMBER: 334844363
	VISIT DATE: 10/07/2022

NARRATIVE

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Based on information obtained during this investigation; through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegations are UNSUBSTANTIATED. A finding that the allegations are unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the allegations occurred.

An exit interview was conducted with the Licensee, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Mejorado	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022

LIC9099 (FAS) - (06/04)

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