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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334844364
Report Date: 12/03/2021
Date Signed: 12/03/2021 07:59:44 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2021 and conducted by Evaluator James Wilkerson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20211026093118
FACILITY NAME:MURRIETA UNIVERSITY, LLCFACILITY NUMBER:
334844364
ADMINISTRATOR:DOREEN BLAKEFACILITY TYPE:
850
ADDRESS:39840 LOS ALAMONS ROAD #14TELEPHONE:
(951) 698-5480
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:101CENSUS: 15DATE:
12/03/2021
UNANNOUNCEDTIME BEGAN:
07:10 AM
MET WITH:Marci WolfeTIME COMPLETED:
08:10 AM
ALLEGATION(S):
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9
Licensee denies parents and responsible persons entry into classroom due to COVID
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) James Wilkerson arrived at this facility to conclude an investigation into the above allegation. An initiial investigation was conducted on 10/29/21 and extended at that time. LPA toured the facility and conducted census. It was alleged that parents/guardians are not allowed to enter the facility other than to drop off their children at the lobby in the front of the facility. During the course of this investigation there were eight staff members who were interviewed regarding the above allegation. It was disclosed by all eight staff that parents/guardians are not allowed to enter the classrooms and drop off their children at the lobby due to COVID-19 restrictions and what staff believe is proper protocol during this pandemic. Community Care Licensing (CCL) and the California Department of Public Health (CDPH) has not made this a requirement, therefore, based on the admission of all eight of the staff members who were interviewed, the above allegation is SUBSTANIATED, however there will be no citation issued. The preponderance of evidence has been met. SEE LIC 9102, Technical Assitance, Advisory Note.
An exit interview was conducted and a Notice of Site Visit was posted. A copy of this report was provided to Ms. Wolfe on this date.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2021 and conducted by Evaluator James Wilkerson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20211026093118

FACILITY NAME:MURRIETA UNIVERSITY, LLCFACILITY NUMBER:
334844364
ADMINISTRATOR:DOREEN BLAKEFACILITY TYPE:
850
ADDRESS:39840 LOS ALAMONS ROAD #14TELEPHONE:
(951) 698-5480
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:65CENSUS: 15DATE:
12/03/2021
UNANNOUNCEDTIME BEGAN:
07:10 AM
MET WITH:Marci WolfeTIME COMPLETED:
08:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Teachers do not encourage daycare children to wear a mask inside the classroom
INVESTIGATION FINDINGS:
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3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) James Wilkerson arrived at this facility to conclude and investigation into the above allegation. An intial investigation was conducted on 10/29/21 and extended at that time. LPA toured the facility and conducted census. There was an allegation that children are not being encourage to wear face coverings (masks) inside the classroom. Nine out of 15 children during the visit on 12/03/21 are wearing masks. During the course of this investigation LPA conducted interviews with eight staff members and five children. LPA received conflicting information during these interviews with both staff members and children as to whether the children are encourage to wear masks or not. Some staff and some children interviewed stated that they are not encouraged to wear masks, while some staff and children stated that children are encouraged to wear masks. LPA did observe several children with masks on and masks inside their cubbies.

From the conflicting information received by LPA from the children and staff interviews LPA cannot prove or disprove the above allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20211026093118
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: MURRIETA UNIVERSITY, LLC
FACILITY NUMBER: 334844364
VISIT DATE: 12/03/2021
NARRATIVE
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 Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted, a Notice of Site Visit posted and a copy of this report was provided to Ms. Wolfe on this date.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5