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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334844364
Report Date: 05/12/2022
Date Signed: 05/12/2022 02:34:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2022 and conducted by Evaluator James Wilkerson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220406101112
FACILITY NAME:MURRIETA UNIVERSITY, LLCFACILITY NUMBER:
334844364
ADMINISTRATOR:DOREEN BLAKEFACILITY TYPE:
850
ADDRESS:39840 LOS ALAMOS RD. #14TELEPHONE:
(951) 698-5480
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:101CENSUS: 47DATE:
05/12/2022
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Doreen BlakeTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff roughly handled day care child.

Staff member yelled at day care child.

Day care child sustained injuries while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) James Wilkerson and Jessica Rubio arrived at this facility to conclude an investigation into the above allegations. An intiial visit was conducted on 04/12/22 and extended at that time. LPAs toured the facility and conducted census. There was an allegation that a staff member had handled a child in a rough manner. During the course of this investigation, LPAs conducted interviews with staff. Staff member #2 (S2) admitted that she did pick up and carry child #1 (C1) from one part of the playground to another and showed LPAs where it was done. The approximate distance would be 20' to 25' from that part of the playground to another. S2 stated that C1 was kicking and screaming the entire time he was being carried. S2 stated that this was done as C1 ran to a gate by the door leading inside the facility from the playground and she carried him to the other area so that she could see all the children on the playground. S2 stated that C1 was carried under the arms. Staff deny handling children in a rough manner.

SEE LIC 9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20220406101112
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: MURRIETA UNIVERSITY, LLC
FACILITY NUMBER: 334844364
VISIT DATE: 05/12/2022
NARRATIVE
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There are additional allegations that a staff member yelled at a day care child and that a child sustained injuries while in care. During the course of this investigation interviews were conducted with staff and children. Staff interviews disclosed that children do get injuries in the facility, but the injuries are consistent with incidents that happen with children this age and nothing out of the ordinary has happened as far as injuries are concerned. Staff interviews indicated that staff do raise their voices inside and outside of the classroom in order to be heard at times, but it isn't yelling even though some children may construe it to be yelling. Children interviews indicate that sometimes children do get hurt or that staff may raise their voices. LPAs are unable to prove or disprove if the allegations are true or not.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, appeal rights discussed and provided along with a Notice of Site Visit and a copy of this report to this facility on this date.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2022 and conducted by Evaluator James Wilkerson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220406101112

FACILITY NAME:MURRIETA UNIVERSITY, LLCFACILITY NUMBER:
334844364
ADMINISTRATOR:DOREEN BLAKEFACILITY TYPE:
850
ADDRESS:39840 LOS ALAMOS RD. #14TELEPHONE:
(951) 698-5480
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:64CENSUS: 47DATE:
05/12/2022
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Doreen BlakeTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff member took a photo of day care child on their phone.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) James Wilkerson & Jessica Rubio arrived at this facility to conclude an investigation into the above allegation. LPAs toured the facility and conducted census. An initial visit was conducted on 04/12/22 and extended at that time.There was an allegation that a staff member had taken a photo of C1 without parental permission on their personal cell phone. During the course of this investigation LPAs conducted interviews with staff. Interviews with staff indicate that staff do take pictures of children for an "app" called ProCare. The photos are taken on staff's personal cell phones. There is a form in children's files that require parental signtatures requesting permission to take photos of children enroll in the facility. Staff member #4 (S4) admitted to taking a photo of child #1 that was not taken for the ProCare app. S4 admitted to taking the photo of C1 on her personal cell phone in order to show the parent of C1 how the child was "acting up". C1 does not have a permission slip in his/her file authorizing any photos to be taken of C1. Due to S4's own admission the preponderance of evidence has been met and the above allegation is SUBSTATIATIED. SEE LIC 9099D for deficiency cited per Title 22 Regulation. An exit interview was conducted, appeal right discussed and provided, a Notice of Site Visit was posted and a copy of this report was provided to the facility on this date.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20220406101112
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: MURRIETA UNIVERSITY, LLC
FACILITY NUMBER: 334844364
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/27/2022
Section Cited
CCR
101219(a)
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Admission Agreements - (a) The licensee and the child's authorized representative shall jointly complete a current individual written admission agreement for the child. This requirement was not met as evidenced by a form requesting to take photos of a child was not signed by the parent/guardian granting
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Director, Doreen Blake agrees to submit a written statement on how the facility will remain in compliance with Admission's Agreement to Community Care Licensing by 05/27/22.
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that permission. S4 admitted to taking a photo of C1 to show to parent and the photo was not part of the protocol of the ProCare app. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: James WilkersonTELEPHONE: (951) 218-7031
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5