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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845491
Report Date: 06/18/2025
Date Signed: 06/18/2025 09:41:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2025 and conducted by Evaluator Sandra Pulido
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250409150422
FACILITY NAME:ALLEN FAMILY CHILD CAREFACILITY NUMBER:
334845491
ADMINISTRATOR:ALLEN,BRIANNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(301) 256-8151
CITY:LAKE ELSINORESTATE: CAZIP CODE:
92532
CAPACITY:14CENSUS: 15DATE:
06/18/2025
UNANNOUNCEDTIME BEGAN:
09:11 AM
MET WITH:Brianne AllenTIME COMPLETED:
09:47 AM
ALLEGATION(S):
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Adult in home yells at day care children
INVESTIGATION FINDINGS:
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On June 18, 2025, Licensing Program Analyst (LPA) Sandra Pulido arrived unannounced at Allen Family Day Care and met with Licensee Brianne Allen to discuss the findings of the investigation related to the above-mentioned allegation. The complaint, received on April 9, 2025, alleged that an adult in the home yells at children in care. As part of the investigation, LPA conducted a tour of the home on April 16, 2025, at 1:52 p.m., and a census was taken. Confidential interviews were conducted with three children (C1, C3, and C4), three staff members, the licensee, and one parent.

All three children interviewed stated they had never been yelled at by the alleged adult, nor had they witnessed the adult yelling at others. Staff interviews also denied the allegation, stating they had not seen or heard the alleged adult yell at children in care. Staff reported that they may ask children to quiet down during nap time but do not raise their voices. Due to conflicting information and a lack of corroborating evidence, the allegation could not be substantiated.
Unsubstantiated
Estimated Days of Completion: 70
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250409150422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ALLEN FAMILY CHILD CARE
FACILITY NUMBER: 334845491
VISIT DATE: 06/18/2025
NARRATIVE
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This agency has completed its investigation into the allegation that an adult yells at children in care. Based on confidential interviews, observations, and a review of records, the complaint has been determined to be unsubstantiated. A finding of unsubstantiated means that although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
An exit interview was conducted with Licensee Brianne Allen, and copies of the report and appeal rights were provided. A Notice of Site Visit was also issued and must remain posted at the facility for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2