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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846182
Report Date: 07/26/2024
Date Signed: 07/26/2024 02:05:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/05/2024 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240705094332
FACILITY NAME:NORCO MONTESSORI ACADEMYFACILITY NUMBER:
334846182
ADMINISTRATOR:CHRISTI PADILLAFACILITY TYPE:
830
ADDRESS:2200 HAMNER AVE, SUITE 110TELEPHONE:
(951) 279-3454
CITY:NORCOSTATE: CAZIP CODE:
92860
CAPACITY:16CENSUS: 9DATE:
07/26/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Christi Padilla, DirectorTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Facility staff isolate infant while in care
INVESTIGATION FINDINGS:
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On July 26, 2024 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings regarding the above allegation. During the investigation, LPA toured the facility, took census and conducted interviews.

On July 5, 2024, a complaint was received alleging facility staff isolated an infant while in care. It was noted, the facility recently acquired a donated “corral” and during pick up it was observed that a child has been isolated in the enclosure, daily. During interviews with several pertinent parties, none of the information disclosed corroborated the above allegation of isolation. It was disclosed the child who was observed to be in the “corral” has recently been displaying behaviors that puts himself/herself and others in danger. It was expressed the “corral” is used for short intermittent timeframes to keep the child and other children safe during transitions. Transitions disclosed but were not limited to included diaper changes, drop off/pickups, and feedings.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20240705094332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: NORCO MONTESSORI ACADEMY
FACILITY NUMBER: 334846182
VISIT DATE: 07/26/2024
NARRATIVE
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 It was also disclosed the child is never left in the “corral” without a staff member present. Staff stated the “corral” was never used as a form of punishment. The child was unable to be interviewed due to age and is no longer enrolled. Furthermore, the facility does have documentation of the dangerous behaviors and has had discussions with the Authorized Representative which supports their decision to use the “corral” during transition periods.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted with pertinent parties the Department is unable to determine whether the child was isolated. The Department could not interview the child, video was not available, the Department could not determine the length of time or how many times the child was placed in the “corral”, and the Department received conflicting statements on the reasoning why the “corral” was being use, therefore, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Christi Padilla, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2024
LIC9099 (FAS) - (06/04)
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