336300175-9-27-2023-10-CC-PBER-CW5RBB-20230929125229

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300175
Report Date: 09/27/2023
Date Signed: 09/27/2023 12:57:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2023 and conducted by Evaluator Jessica M Rubio

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230801120923

FACILITY NAME:	TOGETHER WE GROW (INFANT)		FACILITY NUMBER:	336300175
ADMINISTRATOR:	YVONNE BICCHIERI		FACILITY TYPE:	830
ADDRESS:	42389 WINCHESTER RD		TELEPHONE:	(760) 757-6031
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92590
CAPACITY:	21	CENSUS: 12	DATE:	09/27/2023
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Anna Garcia		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Child sustained unexplained bruising in care.
Child sustained unexplained scratches in care.
Staff are not supervising children at all times.

INVESTIGATION FINDINGS:

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On September 27, 2023 at 12:30 pm, Licensing Program Analyst (LPA), Jessica Rubio met with Together We Grow (CCC), Director (AD), Anna Garcia to discuss the investigative finding of the allegations listed above. On August 9, 2023 at 10:10 am, LPA opened the investigation, and conducted a tour and census of the CCC. During the investigation, LPA conducted confidential interviews with AD, and three staff (S1, S2, S3) and reviewed documents pertinent to the investigation.

On August 1, 2023, a complaint was received alleging child sustained unexplained bruising in care and child sustained unexplained scratches in care; specifically, that C1 received unexplained bruising on their back and arm and a scratch on their face and shoulder area believed to be caused by a staff member (S1). The complaint additionally alleged, staff are not supervising children at all times; specifically, that C1 was bit on two different occasions due to lack of staff supervision.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230801120923

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: TOGETHER WE GROW (INFANT)	FACILITY NUMBER: 336300175
	VISIT DATE: 09/27/2023

NARRATIVE

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Regarding the allegations that C1 sustained unexplained bruising in care, interviews revealed bruises were observed on C1’s arm and back, however it was unclear what the bruises were from. One interview revealed the bruise(s) on C1’s arm appeared to be from fingerprints, while another interview revealed there was only one bruise seen on C1’s arm. Interviews revealed S1 had not been seen to grab or pick up C1 by the arm and there was no documentation of an incident where C1 would have been bruised on the arm. Regarding bruises on C1’s back/spine, one interview revealed S1 had not been seen to handle C1 or any other child in a rough manner, while another interview revealed S1 has been seen to be rough when sitting children in chairs and when laying C1 and other children down on the changing table and napping mats. Regarding the scratch to C1’s face and shoulder area, interviews with staff revealed staff did not recall seeing a scratch on C1’s face nor did any staff recall C1 being scratched by any children. Another interview revealed scratches were observed on C1’s shoulder area that looked like nail marks, however it was unknown how C1 obtained the scratches. Interviews also revealed at times, C1 would come into the CCC with scratches on C1’s body and staff were told the scratches were from C1’s cat or from C1 playing. S1 denied handling C1 or any other children in a rough manner that would cause bruising or scratches.

Regarding the allegation that staff are not supervising children at all times. Interviews revealed that C1 was bit on two different occasions by two different children. Interviews further revealed that the first time C1 was bit by a child, both S2 and S3 were present and observed the incident. Interviews also revealed that the second time C1 was bit by another child, S3 was present and observed the incident. Interviews revealed that the bites happened very quickly and the two children that bit C1 had not had any other biting incidents prior.

Based on confidential interviews conducted during the investigation, C1 did sustain unexplained bruising and scratches, however, due to conflicting statements, it could not be determined how or when the injuries occurred or if the CCC was in violation of Title 22 Regulations, therefore those allegations are unsubstantiated. Based on confidential interviews conducted during the investigation, the allegation that staff are not supervising children at all times may have occurred, however is not supported, or proven by evidence. Therefore, that allegation is unsubstantiated. An exit interview was conducted and a copy of this report and appeal rights were discussed and provided to Director Anna Garcia. A notice of site visit was also provided and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

LIC9099 (FAS) - (06/04)

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