336300357-5-12-2021-10-CC-AROS-C5TNDA-20210812102201

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300357
Report Date: 05/12/2021
Date Signed: 05/12/2021 09:58:17 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2021 and conducted by Evaluator Alaina Wilburn

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20210505100705

FACILITY NAME:	BESSENT FAMILY CHILD CARE		FACILITY NUMBER:	336300357
ADMINISTRATOR:	PORTIA BESSENT		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(951) 663-9544
CITY:	SAN JACINTO	STATE: CA	ZIP CODE:	92583
CAPACITY:	14	CENSUS: 8	DATE:	05/12/2021
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Portia Bessent		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Day care child sustained injuries while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alaina Wilburn conducted an unannounced tele-inspection complaint visit, due to COVID-19. LPA met with Licensee Portia Bessent via WHATSAPP, to discuss the above mentioned allegation. LPA toured facility and observed 8 children in care.

Investigation consisted of interviews with Licensee and pertinent parties.

Investigation revealed the following: On May 4th, Child #1 (C1) was at day care and received multiple scratches on child's arms and face from Child #2 (C2). On the same day complaint was generated, Licensee had already communicated with LPA about the challenging behaviors involving C2 scratching other day care children. In addition, Licensee completed an Unusual Incident Report to document incidents and advised LPA that C2's services would be terminated.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Alaina Wilburn	TELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20210505100705

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BESSENT FAMILY CHILD CARE	FACILITY NUMBER: 336300357
	VISIT DATE: 05/12/2021

NARRATIVE

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On the morning of the alleged incident, the Licensee was not present at the facility. In the Licensee's absence, she left her Assistant to provide care and supervision to children in care. In a signed declaration, the Assistant advised there was a moment where C1 was going back and forth with another child over a toy. Assistant stated she removed the toy from both children, and there was never a moment where she observed any scratching or fighting amongst the children, just toggling of the toy. In addition, Assistant acknowledged that the other child does like to scratch and is very aggressive; however, the Assistant denies observing the other child scratch C1 and states the C1 never cried or expressed any discomfort.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. See LIC9099D for cited deficiency. Appeal rights discussed and a copy of this report was provided to the licensee on this date.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS

SUPERVISOR'S NAME: Stephanie Hudak	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Alaina Wilburn	TELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2021

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20210505100705

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BESSENT FAMILY CHILD CARE	FACILITY NUMBER: 336300357
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/12/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/13/2021 Section Cited CCR 102417(a)	1 2 3 4 5 6 7	Operation of a Family Child Care Home (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times.	1 2 3 4 5 6 7	Child #2 day care services were terminated effective Monday, May 10th. Licensee will continue to document incidents and submit Unusual Incident Reports. Also, Ms. Bessent provides "Ouch Reports" to parents whenever a child is injured or an incident occurs. LPA discussed the requirement of the LIC 9224 with Licensee.
	8 9 10 11 12 13 14	The requirement is not met as evidenced by: Based on interviews, the Licensee confirmed that Child #1 (C1) did receive multiple scratches to the face and arms caused by Child #2 (C2), which poses an immediate health & safety risk.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Alaina Wilburn	TELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2021

LIC9099 (FAS) - (06/04)

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