340306413-5-6-2021-03-CC-RSAA-C35U4L-20210518151520

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 340306413
Report Date: 05/06/2021
Date Signed: 05/06/2021 04:23:00 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2021 and conducted by Evaluator Tanya Washington

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20210316162410

FACILITY NAME:	B.J. JORDAN CHILD CARE PROGRAMS - NORTH HIGHLANDS		FACILITY NUMBER:	340306413
ADMINISTRATOR:	SPURGEON, DAWNA		FACILITY TYPE:	850
ADDRESS:	3735 STEPHEN DRIVE		TELEPHONE:	(916) 331-0301
CITY:	NORTH HIGHLANDS	STATE: CA	ZIP CODE:	95660
CAPACITY:	54	CENSUS: 16	DATE:	05/06/2021
		ANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Nursaba Zamani- Ahmad and Paula Burchett		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff are handling day care children in an inappropriate and rough manner

INVESTIGATION FINDINGS:

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On 05/06/2021, at 9 AM, Licensing Program Analyst (LPA) Tanya Washington contacted
Program Director, Paula Burchett and Center Manager, Nursaba Zamani-Ahmad regarding the above complaint allegation. Due to COVID19 pandemic and recommendations of California Department of Health (DPH) the inspection is being conducted remotely via Facetime. During today's inspection 12 preschool children were supervised by 4 staff in the preschool room and 4 toddlers were supervised by 4 staff in the toddler room.

It was alleged that on 03/04/2021 during nap time Staff #1 abruptly yanked child #1 by the arm to make the child lay down on the cot.

During the course of the investigation LPA conducted interviews with staff and some parents. LPA also reviewed children's records and surveillance video dated 03/04/21.
Continued on LIC9099C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Roxana Saravia	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya Washington	TELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 03-CC-20210316162410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: B.J. JORDAN CHILD CARE PROGRAMS - NORTH HIGHLANDS	FACILITY NUMBER: 340306413
	VISIT DATE: 05/06/2021

NARRATIVE

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In the video dated 03/04/21, LPA observed staff #1 covering child #1 with a blanket who was laying on a cot, then walking away. Shortly after, child #1 stands up and begins moving two potted plants located on a child size shelf next to the child’s cot. The plants were at child’s shoulder level and were moved towards each other very slowly, child did not appear to be in immediate danger.

Staff #1 returned, grabbed child #1 by the arm, near armpit area, and laid child #1 back down on the cot. Staff #1 walks away again, child #1 stands up and tries to move the plants again. Staff #1 returns to child #1 and appears to move the child back down to the cot, Staff #1 sat between child #1 and another child and began to rub child #1’s head in quick circular motions.

Through interviews, LPA learned that staff #1 handles children in a rough manner and speaks to children in a mean and frightening tone at times. Furthermore, LPA learned that there have been other staff who are no longer employed at the facility who have mishandled children as well. Site Supervisor stated that she has given verbal warnings to staff about proper handling of children and upper management conducted training to correct the interaction between staff and children.

Based upon evidence obtained through video surveillance and interviews, there is a preponderance of evidence to support the allegation; therefore, the finding is SUBSTANTIATED.

Title 22 deficiency is cited on the subsequent page of this report (LIC809D). Program Director acknowledges, that for TYPE A DEFICIENCIES ONLY upon receipt, facility staff shall post LIC9099-D with Type A deficiency for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the Program Director.

This report was reviewed with the Program Director and Center Manager. Report, appeal rights, LIC9224, and notice of site visit will be delivered electronically to Program Director via email. Acknowledgement of receipt of reports will be documented in lieu of signature.

SUPERVISOR'S NAME: Roxana Saravia	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya Washington	TELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 03-CC-20210316162410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: B.J. JORDAN CHILD CARE PROGRAMS - NORTH HIGHLANDS	FACILITY NUMBER: 340306413
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/06/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/06/2021 Section Cited CCR 101223(a)3	1 2 3 4 5 6 7	To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...This requirement is not met as	1 2 3 4 5 6 7	Program Director stated that they have conducted a coaching session with staff #1 regarding children's rights and appropriate napping practices. They have also met with all staff and had a meeting
	8 9 10 11 12 13 14	evidenced: LPA learned that staff #1 handles children in a rough manner and at times speaks to them in mean freighting tone. LPA also learned that other staff who no longer work at the facility have also violated children's personal rights. This is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14	regarding children's personal rights. Program Director will provide their meeting agenda with staff signatures. Defficiency is cleared.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Roxana Saravia	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya Washington	TELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2021

LIC9099 (FAS) - (06/04)

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