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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 340306413
Report Date: 08/04/2025
Date Signed: 08/08/2025 01:26:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Andrea Cortez
COMPLAINT CONTROL NUMBER: 03-CC-20250523085822
FACILITY NAME:B.J. JORDAN CHILD CARE PROGRAMS - NORTH HIGHLANDSFACILITY NUMBER:
340306413
ADMINISTRATOR:ZAAHIDA KHANFACILITY TYPE:
850
ADDRESS:3735 STEPHEN DRIVETELEPHONE:
(916) 331-0301
CITY:NORTH HIGHLANDSSTATE: CAZIP CODE:
95660
CAPACITY:54CENSUS: 17DATE:
08/04/2025
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Zaahida KhanTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Personal Rights-Staff interfered with children's napping
Personal Rights-Staff use unusual form of discipline towards children in care
Personal Rights-Staff did not ensure adequate supervision was provided to children in care
INVESTIGATION FINDINGS:
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8/4/2025 at approximately 3:15 PM, License Program Analyst (LPA) Andrea Cortez conducted an unannounced complaint inspection to deliver findings on the above-mentioned allegations. LPA met with the Site Supervisor (SS) Zaahida Khan. LPA explained the purpose of the inspection and the three (3) Personal Rights allegations.

LPA interviewed parents and staff members. According to parent interviews there are no concerns with ratios, or staff behaviors. In addition, staff interviews verified parent statements.

During the complaint investigation, LPA observed the preschool room in ratio while children were interacting during indoor playtime. LPA obtained teachers and children rosters to prepare for investigation.

Continued page LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250523085822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: B.J. JORDAN CHILD CARE PROGRAMS - NORTH HIGHLANDS
FACILITY NUMBER: 340306413
VISIT DATE: 08/04/2025
NARRATIVE
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LPA interviewed parents and staff members. According to parent interviews there are no concerns with ratios, or staff behaviors. In addition, staff interviews verified parent statements.

Therefore, although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that it did or did not occur, therefore they are unsubstantiated. There is no deficiency issued today. An exit interview was conducted, notice of site visit, and appeal rights were provided to Site Supervisor Zaahida Khan. Notice of site visit will be posted for 30 consecutive days.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2