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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 340313658
Report Date: 02/18/2022
Date Signed: 02/24/2022 09:23:09 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/16/2021 and conducted by Evaluator Michelle Pascual
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20211116103048
FACILITY NAME:SETA - NATOMAS-BANNON CREEK HEAD STARTFACILITY NUMBER:
340313658
ADMINISTRATOR:MIGDALIA WADEFACILITY TYPE:
850
ADDRESS:2775 MILLCREEK DRIVETELEPHONE:
(916) 563-5005
CITY:SACRAMENTOSTATE: CAZIP CODE:
95833
CAPACITY:40CENSUS: 8DATE:
02/18/2022
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Bobbie SumpterTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Personal Rights- Child in care was rough handled by staff
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Michelle Pascual met facility representative Bobbie Sumpter on 2/18/2022 at approximately 3:15pm to deliver the findings for the allegation of “Child in care was rough handled by staff.”
The complaint alleged that a daycare staff roughly handled a child and grabbed them. LPA conducted a thorough investigation and interviewed the Reporting Party, teachers that provide care, the site Director, Intervention Specialist, County Manager, children in attendance as well as the parents of children in attendance. Moreover, LPA reviewed recorded video that was provided. The video did not contain information that could be used while investigating the allegation.
Furthermore, throughout the investigation LPA could not find any evidence of the incident occurring. LPA did find that when children were injured at the facility while playing, teachers did speak to the parents to inform them. Further, the Reporting Party corroborated that if injuries occurred while children were playing, staff would inform them.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Michelle PascualTELEPHONE: (916) 704-7665
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20211116103048
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: SETA - NATOMAS-BANNON CREEK HEAD START
FACILITY NUMBER: 340313658
VISIT DATE: 02/18/2022
NARRATIVE
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Based on the conflicting information obtained throughout the course of this investigation the above allegation could not be substantiated or dismissed. Although the allegations may have happened (or is valid), there is not a preponderance of the evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.
An exit interview was conducted in which the report was reviewed and discussed with facility representative
Appeal rights were discussed and a printed version was given to licensee.
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Michelle PascualTELEPHONE: (916) 704-7665
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2