340320010-5-5-2020-03-CC-BENN-BPCN9M-20200506101611

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 340320010
Report Date: 05/05/2020
Date Signed: 05/05/2020 11:50:40 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2020 and conducted by Evaluator Kristal Goodell

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20200221104941

FACILITY NAME:	TOT TOWN CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	340320010
ADMINISTRATOR:	NANCY J. ENNIS		FACILITY TYPE:	850
ADDRESS:	2001 10TH STREET		TELEPHONE:	(916) 443-3156
CITY:	SACRAMENTO	STATE: CA	ZIP CODE:	95818
CAPACITY:	75	CENSUS: 16	DATE:	05/05/2020
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Nancy Ennis		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Physical Plant: Facility is unsanitary.
Supervision: Staff are not supervising day care children while in care.
Reporting Requirements: Facility failed to report incidents.

INVESTIGATION FINDINGS:

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LPA Goodell contacted director Nancy Ennis, to deliver findings for the complaint allegations listed above via phone call. LPA learned during phone call that 16 children were present with 5 staff. It was alleged that the indoor water fountain is unsanitary. During the investigation, LPA toured all areas accessible to children. LPA observed all water fountains both indoor and outdoor. Interviews with reporting party, parents and staff were conducted. LPA observed water pressure reaches a level high enough for children to drink. LPA also learned through interviews that water pressure is adjustable. In addition that LPA was unable to obtain information regarding facility being unsanitary. LPA learned through interviews that staff use cleaning supplies to clean classrooms and equipment used by children. Therefore, based on conflicting information obtained from interviews and observations, LPA was unable to determine violation of physical plant. It was also alleged that staff do not supervise children outside resulting in child eating bark. During the investigation, LPA toured all areas accessible to children. LPA also conducted observations of children in the all three classrooms and outdoor area.

Report continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Kristal Goodell	TELEPHONE: (916) 216-7798
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20200221104941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: TOT TOWN CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 340320010
	VISIT DATE: 05/05/2020

NARRATIVE

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LPA observed staff interacting and assisting children. During interviews, LPA was unable to obtain information regarding staff not supervising children. LPA learned that staff walk around yard during outdoor activities and redirect children who attempt to eat bark. Therefore, based on conflicting information obtained from interviews and observations, LPA was unable to determine supervision violation occurred. It was also alleged that facility failed to report incidents to parents. During the investigation, LPA toured facility, conducted observations and observed incident report book located near classrooms. During staff interviews, LPA learned that staff log incidents in shared incident report book. LPA also learned that parents are informed of incidents in person during pick up or phone call. LPA was unable to obtain information regarding parents not being notified or informed of minor or major incidents. Therefore, based on conflicting information obtained from documents, interviews and observations, LPA was unable to determine reporting requirement violation occurred. As a result, the preponderance of evidence are not met and allegations are UNSUBSTANTIATED.

No Title 22 deficiency cited. Report was reviewed and discussed. Due to COVID-19 closures report and Notice of Site Visit were emailed to director. Appeal Rights were also discussed and emailed.

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Kristal Goodell	TELEPHONE: (916) 216-7798
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2020

LIC9099 (FAS) - (06/04)

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