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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 340321448
Report Date: 05/12/2022
Date Signed: 05/12/2022 01:28:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2022 and conducted by Evaluator Alize Tillery
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220425092951
FACILITY NAME:ROBLA PRESCHOOLFACILITY NUMBER:
340321448
ADMINISTRATOR:CHRISTIE ERHRATFACILITY TYPE:
850
ADDRESS:4351 PINELL STREETTELEPHONE:
(916) 927-0136
CITY:SACRAMENTOSTATE: CAZIP CODE:
95838
CAPACITY:198CENSUS: 97DATE:
05/12/2022
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Christie ErhartTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Parent was denied entry into classroom.
INVESTIGATION FINDINGS:
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On Thursday, May 12, 2022, at approximately 12:40 PM, Licensing Program Analyst (LPA) Alize Tillery, met with Director Christie Erhart to close the complaint investigation for the above allegation. Upon arrival, today’s census was 97 children, supervised by 21 staff.

During the course of this investigation, LPA Tillery interviewed the complainant and staff. During the investigation, information obtained during interviews revealed that staff were not allowing parent entry unless it was by appointment, per the districts request.
This poses a potential risk to children in care. LPA reviewed health and safety code with Director which states that parents have the right to enter and inspect the facility without an advance notice.

Based on information obtained during interview, the preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED.
Exit interview was conducted and the report was reviewed with Director. Appeal rights were provided as well as a Notice of Site Visit which is to remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Alize TilleryTELEPHONE: (916) 216-7798
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20220425092951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: ROBLA PRESCHOOL
FACILITY NUMBER: 340321448
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/13/2022
Section Cited
HSC
1596.857(a)
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(a) Upon presentation of identification, the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time that the child is receiving services in the facility. Parents or
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Director will put in writing that she understands the regulation and that parents have the right to enter and inspect the facility unannouced and upon request.
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guardians when inspecting shall be respectful of the children's routines and programmed activities.

This requirement was not met, evidenced by: staff confirmed that they were not allowing parents to enter the facility unannounced and only by appointment.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Alize TilleryTELEPHONE: (916) 216-7798
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
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