343602984-3-17-2022-03-CC-JBRE-CCTSPP-20220324140326

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343602984
Report Date: 03/17/2022
Date Signed: 03/17/2022 12:24:42 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2022 and conducted by Evaluator Mikah Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20220124112921

FACILITY NAME:	KINDERCARE LEARNING CENTER - VEHICLE (SA)		FACILITY NUMBER:	343602984
ADMINISTRATOR:	SILVA, STEPHANIE		FACILITY TYPE:	840
ADDRESS:	2329 VEHICLE DRIVE		TELEPHONE:	(916) 635-5700
CITY:	RANCHO CORDOVA	STATE: CA	ZIP CODE:	95670
CAPACITY:	28	CENSUS: 0	DATE:	03/17/2022
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Carrie Robinson		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Staff is not following proper COVID-19 mask guidance
Staff with symptoms of illness is allowed to provide care and supervision to children in care
Facility is unsanitary

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Martinez conducted an unannounced complaint visit and met with Director Carrie Robinson. It was alleged staff are not following proper COVID-19 mask Guidance, Staff with symptoms of illness are allowed to provide care and supervision to children in care, and the facility is unsanitary. The previous Director denied the allegation and advised LPA Martinez they had a recent staff issue between a previous staff member and the currently employed School Age staff member. On 2/2/22 LPA conducted interviews with three staff who corroborated a recent staff had quit and that the ex staff member was upset with the school age teacher. Interviews corroborated that the ex staff member advised individuals to call licensing on the staff member and file complaints. The staff member (S1) in the classroom received a call from the ex staff questioning their recent absence from the facility. S1 did advise LPA Martinez of their previous sick leave due to COVID-19 but also stated they were out of the facility sick for 5 days and were allowed to return based on the CDC guidance for COVID-19 quarantine. S1 stated there were called by the ex staff and during that call was caughing. According to S1 the ex staff member questioned their lingering cough from their COVID-19 illness and if they had been around children. (cont.)

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISOR'S NAME: Maria Mayorga	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Mikah Martinez	TELEPHONE: (916) 862-1086
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20220124112921

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (SA)	FACILITY NUMBER: 343602984
	VISIT DATE: 03/17/2022

NARRATIVE

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S1 stated to LPA Martinez that during that phone call with the ex staff they advised them they had been cleared to come back to work and provided a negative test. Additional interviews stated that a parent was later called by the ex staff and told a staff was in the facility who was currently ill. The previous Director stated the allegation was false and taken out of context and wrongfully shared with parents. S1 stated masks are worn by all staff including themselves per CDC and Kindercare guidelines in the classroom and in the facility. On previous visits to the facility on 12/29/21, 1/7/22, and 2/2/22 all staff were observed wearing masks appropriately and correctly over their nose and mouth by LPA Martinez. During today's visit a classroom tour was conducted of the school age room although there were no children in care as they were in school. The classroom appeared clean and sanitary and there were cleaning supplies for disinfecting the tables and room readily available for use. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Notice of Site Visit must be posted for 30 days. No citations were issued during today's inspection.

SUPERVISOR'S NAME: Maria Mayorga	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Mikah Martinez	TELEPHONE: (916) 862-1086
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2022

LIC9099 (FAS) - (06/04)

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