<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602990
Report Date: 08/14/2023
Date Signed: 10/19/2023 09:49:43 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2023 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20230727113423
FACILITY NAME:KINDERCARE LEARNING CENTER - LEXINGTON (SA)FACILITY NUMBER:
343602990
ADMINISTRATOR:GALVAN, NANCYFACILITY TYPE:
840
ADDRESS:295 S. LEXINGTON DRIVETELEPHONE:
(916) 983-6169
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 1DATE:
08/14/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Vannessa LewisTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at another adult in the presence of children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst Jennifer Velasco (LPA) conducted unannounced subsequent complaint investigation inspection and met with Director Vanessa Lewis (D1). LPA toured the facility, including all activity and classroom spaces, restrooms, food service and outdoor play areas. D1 was reminded never to exceed the conditions, limitations, and capacity specified on the license. Facility hours of operation are Monday through Friday from 6:00 AM to 6:30 PM.
It was alleged a staff yelled at another adult in the presence of children. During the investigation, LPA conducted interviews, observed staff provide care to children, and obtained and reviewed relevant documentation. Witness statements corroborated the allegation that, due to an interpersonal conflict between staff, a school age staff yelled at a preschool staff member in the presence of preschool children. The preponderance of evidence standard has been met, and the allegation is substantiated.
A Title 22 deficiency was cited during today's inspection as documented on continuation page LIC 9099-D. This report was reviewed with Director Vannessa Lewis (D1), and an exit interview was conducted. Appeal Rights were provided. A Notice of Site Visit (NOS) was provided to Director who will post it for a period of 30 days for parental review.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20230727113423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - LEXINGTON (SA)
FACILITY NUMBER: 343602990
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/08/2023
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.This requirement was not met, as evidenced by:
1
2
3
4
5
6
7
Director (D1) stated they will develope a detailed written plan for correcting this deficiency. D1 stated the plan will include personal rights training and correction documentation, and D1 will provide it to LPA by email by close of business on the POC due date. D1 stated they will email to LPA:
8
9
10
11
12
13
14
Based on interviews, the facility did not comply with the above regulation when a staff yelled at another staff in the presence of children. This poses a potential health, safety, and/or personal rights risk to children in care.
8
9
10
11
12
13
14
1. Detailed written plan for correction.
2. All training materials provided to staff
3. Signature page showing staff declaration they have received and understand the training LPA email: jennifer.velasco@dss.ca.gov
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2023 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20230727113423

FACILITY NAME:KINDERCARE LEARNING CENTER - LEXINGTON (SA)FACILITY NUMBER:
343602990
ADMINISTRATOR:GALVAN, NANCYFACILITY TYPE:
840
ADDRESS:295 S. LEXINGTON DRIVETELEPHONE:
(916) 983-6169
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 1DATE:
08/14/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Vannessa LewisTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left school aged children unsupervised
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst Jennifer Velasco (LPA) met with Director Vannessa Lewis (D1) to conduct an initial complaint investigation inspection and to deliver findings. LPA toured the facility, including all activity and classroom spaces, restrooms, food service and outdoor play areas. . Director was reminded never to exceed the conditions, limitations, and capacity specified on the license. Facility hours of operation are Monday through Friday from 7:00 AM to 6:00 PM.
It was alleged staff left school aged children unsupervised when leaving the classroom. It was also alleged Staff handled a child in care roughly. LPA conducted interviews, observed care, and reviewed facility documentation. Witness statements and document reviews failed to corroborate the allegation and indicate a staff left children unsupervised in the classroom during the day. Witness statements indicated a staff did briefly leave the classroom, but another staff was in the classroom with the children. Witness statements also failed to corroborate the allegation that a staff handled a child roughly. Though witness statements indicated a school aged child entered the preschool area and was returned to the school age part of the facility to prevent commingling, witness statements failed to corroborate the allegation that a staff handled a child roughly. The preponderance of evidence standard has not been met; therefore, this allegation is unsubstantiated. Exit interview was conducted, and this report was reviewed with Director Vannessa Lewis. Appeal rights were provided, and a notice of site visit was posted and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3