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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603026
Report Date: 03/24/2021
Date Signed: 03/29/2021 08:25:17 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2021 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210316150659
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (SA)FACILITY NUMBER:
343603026
ADMINISTRATOR:ALLRED, DAWNAFACILITY TYPE:
840
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:28CENSUS: 25DATE:
03/24/2021
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Dawna AllredTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff speak inappropriately to children in care
INVESTIGATION FINDINGS:
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On March 24th, 2021, Licensing Program Analyst (LPA) Jeremey McClain conducted a complaint inspection via Facetime Video with Dawna Allred. During the inspection, LPA observed 25 school age children supervised by two teachers. It was alleged that a staff member spoke inappropriately to and around children in care. During the investigation, LPA conducted interviews with staff and children, as well as reviewed documents provided by the Director. Evidence was conclusive that Staff 1 (S1), used inappropriate language towards a child (C1) in care, and also used inappropriate language while in the presence of children on another occassion. The preponderance of evidence standard has been met, therefore the allegation is determined to be substantiated. Title 22 deficiencies are cited on the subsequent page of this report. If not corrected, these violations pose and immediate risk to the health and safety of children in care. Director acknowledged that upon receipt of a TYPE A DEFICIENCY, an LIC 9099-D shall be posted for 30 days. Director also acknowledged that they must provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. LPA provided an LIC 9224, which must be signed by parents/guardians and kept with the children's files. Appeal Rights were provided. An exit interview was conducted, and a Notice of Site Visit posted.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Jeremey McClainTELEPHONE: (916) 216-7801
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20210316150659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/24/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/25/2021
Section Cited
CCR
101223(a)(1)
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Personal Rights. (a)The licensee shall ensure that each child is accorded the following personal rights:(1)To be accorded dignity in his/her personal relationships with staff and other persons.
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An investigation was also completed by administration. On 03/11/2021, Staff (S1) was given a final written warning and was removed from teaching in the classrooms. All staff will also complete training of
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This standard was not met as evidenced by interviews with staff and children and a documented investigation. Evidence was conclusive that Staff (S1) used inappropriate language towards a child (C1) and also used inappropriate language in the prescence of children in care. This is considered an immediate risk to the health and safety of children in care if not corrected.
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personal rights. The plan for training shall be submitted to LPA by 03/25/2021.Staff signatures documenting the completed training shall be submitted to LPA at a later date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Jeremey McClainTELEPHONE: (916) 216-7801
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3